The absolute worst people to deal with! Been trying to do a FIT change of ownership for 6 months now and still pulling my hair out on a daily basis trying to explain to these xxxxxx on the other end of the phone! Absolute disgrace! I've complained god knows how many times, sent multiple rant e-mails and still nothing!! I actually don't know what to do now apart from rip out the solar panels and dump them in OVO's carpark and not even bother with the whole system but I desperately need the payments from them to help with bills! I feel completely stuck! OVO's change of ownership process is completely flawed and very difficult to follow. If there is anything wrong with the application they just send a generic e-mail saying something is missing and they don't tell you exactly what's wrong. So you call them endlessly and they tell you it's all Ok and to ignore the generic e-mails. Then I call for updates and they tell me information is missing, so I send them everything again and again and then send complaints asking to be contacted but I hear nothing. I call back and escalate to manager but again told everything is Ok, this just repeats and repeats. I finally spoke to another manager yesterday who told me the proof of ownership was not acceptable all a long!!! How can they wait 6 months to tell me this?? This could have been sorted out in July!!! Absolutely furious!