Transferred from SSE to OVO without choice. Nightmare. 48 page terms and conditions, threatening tone. First payment estimated at 2.5 times my account with SSE. Trouble ever since. My meter readings not accepted; bills deliberately obscure and written in small italic greyscale. No response to letters, sent via Royal Mail signed-for next-day delivery to Bristol address. Now learn Customer Service is in South Africa. Hence a "Marius".
1 year ago
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