Account 21122418 this is my aunty’s gas/electric account. She is 95 and in a home, her house is up for sale and is completely empty. I have sent copies of POA to the email as requested by OVO. I do not particularly want to talk to OVO call centre any more. My aunty’s account is over £1,000 in credit and all I want is for the credit to be returned to her bank account and the DD reduced to £40. When I sent the last copy of POA I received an email saying because it isn’t my account OVO cannot speak to me - having sent in POA I can’t see why. Since I have had POA I have had to resolve quite a few accounts on my aunty’s behalf and OVO is the only one I have had really difficult conversations with,especially a young man this morning whom I must have told about 5 times I had sent POA but he would not listen. I hope you have a copy of our conversation as I put the phone down in the end. Margaret McAndrew