DO NOT HIRE OVO - TOTAL SCAM AND ABUSIVE CHARGES! We used to have a pay as you go (top up) system from Boost but we were forced to change for a smart meter with Ovo because the system wasn’t working and they couldn’t fix it. We spent 3 days talking to Ovo and Boost to get this fixed, dozens of hours on the phone with horrible customer service. Now that the meter has been changed, we have been receiving ridiculously high energy bills, over £300 per month for a 2-bed apartment in Southampton. At one point, our monthly electricity bill went up to £700 per month and when we contacted Ovo, they said everything was normal. We had to insist a lot over the phone for them to recognise something had gone wrong. Our normal bills are still £300 per month, which is still ridiculously high, especially given that we barely use the heaters. It is IMPOSSIBLE to reach Ovo without spending multiple hours on the chat or on the phone. And every time we bring up the issue that we believe we are being charged too much, they either shut down the chat, or they keep transferring us to other departments until they’re closing time. Every time we manage to reach them, they ask us to run the same tests which takes a lot of time, and they keep leading us on until they close, after which they stop replying and the chat is lost. At one point, a Boost employee even recognised that something might be wrong, but right after, the chat was suddenly shut down, AGAIN. We do not agree with what we are being charged, and it is virtually impossible to get hold of them. We want to change providers and discuss these ridiculously high charges. We have also hired a lawyer to file a lawsuit against Ovo if they do not remove these aggressive charges (and we will be charging for the countless hours spent trying to reach them). DO NOT HIRE OVO! TOTAL SCAM!