I closed my OVO account and they wrote me on 9 Jan 2024 to say I was £100 in credit and they would refund me. It's now 15 March 2024 and I still haven't received anything. I have made 5-6 phone calls chasing. Twice they said the cheque had been issued but due to an error on their part it had been cancelled as it wasn't validated. I just asked to speak to a manager and they put me on hold for 25 minutes then hung up on me. Never experienced such poor service in my life. I am an 85 year old OAP, on a limited income, and I presume they are hoping I will die before they have to refund me!