This company sucks! Don’t even bother to join… I didn’t even join , I was SSE and then it changed to ovo , it’s been a nightmare… a headache, pain in the ass … I had my account everything, I didn’t have a direct debit active , I submitted my reading meters and made payments… for 2-3 months was working okay … then i couldn’t login inti my ovo account, not the APP , not on internet browser… months after months calling , they said they’ll contact the tech team … nothing happened , calling 1000 times , nothing solved, told me to made a complaint … complaint for what ? Useless company , calling again to give my meter reading , paying 350£ a for months because I was waiting for some solution … month after month without paying, accumulating £. In every call they said I don’t figure as a customer and my email isn’t register but I’m receiving emails and letters … 1000+£ estimate bills … giving my meter reading reduced significantly… paying little by little 350£ etc , in every call again .. my email doesn’t exist bla bla bla ! Now after almost one year and a half receiving letter about debt collection agencies coming to my house ? Isn’t my issues !!! It’s your company without problem solving providers!!! I’m waiting to make last payments and change company ! This it’s been a nightmare, a headaches!!!! Give me stress ! Anxiety!! Everything!!! If you want to save your from all of this think twice to choose this company !!! . Make yourself a favour… also i think the good reviews are fake !!