I have had ongoing problems with OVO for months and i am no closer to a resolution.Their customer service is not fit for purpose and i honestly feel like someone there has a personal vendetta against me because i want to change providers.They have hampered me every step of the way.Every single thing they have said they will do they have messed up and often blame computer systems.Each member of staff i have had the displeasure of dealing with has given me different information and almost always entirely wrong.I do not believe their staff have even close to an adequate amount of training. My treatment has been utterly disgraceful , cost me money and more importantly a massive amount of time.I do not believe anything anyone there says with them often pretending to be on holiday just to avoid dealing with the problems. A joke of a company and i will talk to anyone who wants to listen about my awful experience with this joke of a company.