I called to simply request that Ovo stop blocking me from moving to my preferred supplier - E.On Firstly it was 30 minutes on hold before I could speak to someone (I’d just got off the phone to E.On and had got straight through after a couple of minutes). I was consistently frustrated and told I had to create an account and pay off the old charges - nothing to do with me. When I said I didn’t want to give me details or set up a direct debit as I don’t want to be with Ovo, I as consistently asked ‘if I want their help or not’. Yes I do - I just want you to stop trying to switch back my supply as I want it with E.On. After a payment was taken under the pretence that I would get a refund and my account would be closed with email confirmation after 2 hours of waiting!!! I then got annoyed when I was told that I wouldn’t get a refund and that despite them saying they’d close the account, they won’t! I got angry and swore and called them a liar and they hung up on me. After 2 hours and 2 minutes. I’m utterly disgusted and have already told anyone who will listen how disgraceful the company is. I’ve left a review on Trustpilot and shall continue letting everyone know my experience. Worst of all, I have to call back tomorrow to try to sort the issue still - it appears they’ve set me back up with Ovo!!!! Fuming!! I spoke with my friend who works for British Gas and he said they are well known in the industry as having terrible customer service. Contemptible. L