So after being a customer of OVO for 15 years I decided to see if I was on the most competitive tariff and to my shock I wasn't. I was informed it was my responsibility to keep an eye on my tariff not OVO to do it for me. I thought this is what I paid for?? So, I agree a deal and the EV department are to call me back to swap over as the main department can't. I speak with a man called Alex who assures me I will get a call Friday, later that day I am promised Monday. Tuesday comes and still nothing so I get another promise Alex and the EV department will call and nothing. After 3 promises I met a guy called Henry from Octopus, he sorted the switch, a new tariff and the EV charge within 9 minutes. Shame on OVO I will never spend another penny with you. Now an Octopus customer.