Recently last week moved into a new property which OVO already supplied electric and gas so I thought it would be easier just to stick with them. Set up my account with a nice lady who said I had smart meters and meter readings would be sent automatically and I would be paying monthly when it was due for gas and electric. Today (Sat 11th Jan) I woke up to no gas or heating or hot water. I had to call my landlord to get a certified gas engineer out only to be told I have a pre-payment gas meter that I have to top up. This was never mentioned. Even if I could top I can’t as haven’t been given the credentials to do so! I then tried to call and there phone lines are closed at weekends! I text chatted to someone they said the gas meter is pre-payment you top up with a code or online. They then said the meter isn’t communicating with OVO and someone would have to come out. This was around 5 Pm and then I was cut off they closed! Why didn’t anyone tell me when signing up? I have mobility and sight issues I cannot see the display of the meter, bending down to access a gas meter in the ground is not going to work for me. I wanted to pay monthly as agreed. I have been left without hot water and heating this weekend and it’s peak winter. I’m not happy and I’m freezing. How can they leave people like this mid-winter without being able to contact someone in an emergency? It’s disgusting. I will be leaving asap as soon as this is sorted, Not being able to phone someone at weekend in an emergency is a deal breaker for me, Webchat told me to ring them but they were closed on a Sunday!