Firstly, their standing charge is much higher than other suppliers and their unit charges are higher too. Secondly, they make A LOT of 'mistakes' with billing, always in their favour. Finally, when you raise issues you are gaslighted and lied to, no exaggeration.
It was shocking. Luckily I could prove Ovo were in the wrong and they eventually set my account to zero. The happy ending is I left Ovo and am now with Octopus, my bills have fallen and I'm not being treated like a commodity to be bled dry.
1 month ago
OVO Energy has a
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