1) OvoEnergy has completely wrecked a fair and accessible system since taking over from SSE. They didn’t ask SSE customers if they wanted to change — they barked orders. They forced everyone to fall in line with their own Ovo Energy customers and their digital-first business model, knowing full well that if they had asked, most SSE customers would never have agreed to it. 2) I personally relied on giro slips and a plastic top-up card I could use at local shops — it was easy, familiar, and it worked. But Ovo stripped that all away. Now they demand you use an online app or card payments, cutting off the payment methods many people depended on. 3) To make matters worse, their online app is more expensive. They claim it’s not, but they’ve found a way to manipulate it — showing that you're using more energy than you actually are, making it feel like your account is always just behind. It's a sneaky way to keep people topping up more often than they should. 4) This wasn’t a fair transition — it was forced, and it was calculated. They’ve taken away choice, manipulated the system, and ignored the needs of thousands of loyal customers. I hate what they’ve done, and I’d never willingly stay with OvoEnergy if I had a choice.