Hi, A truly terrible experience with OVO Energy recently, I've have problems regarding my prepaid key I tried to top-up my key on the 29th May,but it didn't work so got home tried and it on my meter to see if any problems there, it says "ERROR 62" so I contacted ovo to sort this and they arranged for me to pick up a new key from a local shop but guess what? The shop doesn't do that sort of thing then I contacted ovo the following day regarding this matter and they said they'll send me a new key in the post. I'm still waiting ! Today's date is 7/6/25. Ovo are more interested in pushing their Smartmeter on to people than actually helping.