Reading these reviews has been no surprise. I recently left a review on trust pilot, regarding administration failures. Setting up took a lot of time as I was unsure who was supplying my energy, subsequently accruing a debt. A plan to pay the debt over the maximin two year period was agreed and a direct debit set up, this was doubled the following month meaning I had to cancel the direct debit to pay monthly agreed amount. this has resulted in constant calls and messages No messages sent through to complaints have been answered. Yesterday I put a negative review on Trust Pilot The response was to increase my payments even more. OVO is not merely incompetent but downright nasty in their dealings with customers.