I gave never in my life dealt with such an incompetent company. They insisted no one lived in the property as(they say) no electricity has been used, yet still took my monthly direct debit. Then they queried my meter readings, and I had to send them photos of my meter reading. They sent an engineer to change over my RTS meter, all went smoothly until engineer left and I realised he hadn't changed over the gas meter, as he hadn't been told to Now have to wait 6 weeks for an engineer to come out again to replace gas meter. I am 73 years old, suffer from anxiety and have been in tears trying to get this resolved. DO NOT TOUCH THEM !!!