My complaint is about Call Centre staff and the inability of the company to remedy/resolve an issue which has left me a debt as to which they have accepted they made an error. Switching me to Direct debit from PAYG months ago. Trying to speak to agents when contacting the Call Centre is a waste of time. They cannot grasp or understand what the issue is no matter how many times you try to explain in fluent plain English. They sometimes even terminate the call, hang up, and that is a fact. The language barrier and skill in the job affects the ability to do the actual job. I cannot be any plainer. I trust these Contact Centres are in Asian countries with the whole reasoning being the process of saving OVO money on Fluent English speaking Call Centre operatives. I have also requested a call back next day between 12-3pm by senior staff in the capacity to help me. 3 times I have done this. Been told someone will call me next day. Next day, no one ever has. Disgraceful and unacceptable.