Avoid this company we hado nothing but problems they Estimate your bills even to when they had people reading the meter they put your direct payments up I just been told by a customer servive that made readers have only been read twice in the last two years The smart meters don't work . I can tell you the amount of time we have rang ovo And my husband has read the meters sent phone in of the meters abd still estimated bills How do company's get away with this .My husband works Harpsden and I'm just getting over a heart attack so don't need this stress. They told me that the meter readers are third party and they make mistakes they always told me that I have the wrong meter and could I take a picture of the meter I came of the phone in disbelief wondering how many more people are being treated this this .please don't use this company not unless in want a nightmare