Very poor experience. Agent changed completely once I signed the agreement to buy the property. She didn't pick up her phone nor responded to messages on timely manner. I asked her to follow up more than 4 times for the same issue/questions and still didn't get any response after 6 weeks. I had to contact the listing agent and get the answers myself. She never bothered to format and send her own email instead forwarded the email sent by me to listing agent and vise versa... Didn't even bother to show up on closing day, didn't even call, didn't even follow up with prior owner to hand over the keys. She agreed to pay rebate before showing the property, she didn't adhere to the promise she made and didn't pay the full rebate amount. Please be careful, I will never recommend them to handle such a transaction !!! Agent will almost drop the ball once you sign the agreement to buy.