***STOP DO NOT BUY ANY OX CAR CARE PLAN*** I first reported car problems (rack/pinion and tie rod) on 12/21/2022. They (ox car care) finally inspected it 12/29/2022. Today is 1/2/2023 and no response from ox car care. Meanwhile they’ve deducted my monthly payment. Ox car care is the worse after market car warranty company as far as customer service, and their claims process. Toco and protect My Car provide better customer service and process claims in 48 hours or less. I hate ox car care and recommend all my fellow veterans, military, reservists, coast guard, and all first responders do not buy an ox car care policy/plan or to cancel existing plan for one previously mentioned. As a disabled veteran I have shouldn’t have to choose between driving my car in its poor condition to my va Dr appointment or rescheduling it. As a new patient in the are I’m fortunate to get an appointment so soon, otherwise I had to wait until march. I don’t have the money to pay for transportation/ambulance to dr appointment. My having had triple bypass heart surgery, diabetes, hypertension, high cholesterol, kidney disorder, and several allergies makes my car vital to my maintaining my health. The delay in the repair of my vehicle due to the claims process of ox car care is endangering my health. If I could have it my way they would pay for repairs, refund my monies, and I would go to a different warranty company. Please allo my experience to benefit you.