I paid over $3300 towards a 5 yr/100,000 mi Diamond Warranty from Ox Car Care. I made 22 payments of $149.25/mo plus $100 fee to Ox Car Care (total = $3383.50). I was told, in depth (because I asked a ton of questions), prior to purchasing the Warranty, that if I didn't use the warranty at all & sold my car before the Warranty expired, I would be entitled to a full refund of all payments except for the $100 initial fee. I canceled the warranty over 2 months ago & requested a full refund. I was told by the 1st customer service representative that I spoke to, that YES I am entitled to a full refund. Then she went on to say that IF I'm not happy with the amount of my refund, to call back & request more money. (I was told the same thing by the 2nd Rep I spoke to also) Only the $100 fee was non-refundable (if the warranty was not used). I sold my car (over 2 months ago!) with over 3 yrs left on the Warranty. I have been told multiple stories & time frames to expect my refund. I was told it would take a MAXIMUM of 45 business days. Now, I'm being told there is NO time frame or known amount for my refund! Customer service representatives (on my 3rd call) were extremely rude & dismissive. I asked to speak to a Supervisor but "Kelvin" informed me that he is the highest ranking employee at Ox Car Care. He claimed to only answer to the Owner! LIARS! They NEVER called me back after multiple messages left requesting information on my refund. I left 3 messages but did not receive a single call back. I had to keep calling them. They are giving me the runaround & doing everything they can to keep my money as long as possible! I was lied to by the Customer Service Rep several times! He tried to tell me that there is not a set time frame for refunds to be processed. The 1st two Reps both told me that they had up to 45 business days to process & ship my refund check. It's been over 45 business days with no refund & dealing with the A$$holes that work there! AVOID AT ALL COST! STEER CLEAR! STILL WAITING FOR MY REFUND!!!