These folks who run this company are scammers. They do not stand by what is written in the policy. They tell you in writing to take your vehicle to the issuing dealer and that's exactly what I did. The dealer got the approval of me having the warranty from Ox Car Care representative. The diagnosis was done and my gas tank had go be dropped for further investigation. Ox Care claimed they would only pay if what was found was covered which left me in a difficult position, however my check engine light came on for a reason. So not knowing what was wrong I took a chance on having the mechanic move forward. It ended up being something that was covered by my warranty so the dealership called and said she had good news the problem was covered per her prior conversation with Ox Car Care representative. Well the work bill was sent and Ox Car Care refused to pay, they disputed the hour of labor, they disputed the cost of labor per hour, they disputed the price for the needed part. I understand that dealerships charges more but they requested me take my vehicle to the issuing dealer knowing that. Now they are hanging the phone up in my ear and telling me the dealership is overcharging to fix my car and they are only paying what they want to pay. Now myself and the dealership are trying to figure this out and it seems as if Ox car care is gonna have to be charged for breach of contract. This is NOT a good company in my opinion, more like some scammers trying to prey on people they can take advantage of.