We own an auto repair facility and will be advising all our customers not to do business with OxCarCare. Our customer had the highest level of car protection and needed new sway bar links. We filed a claim, then spent several hours trying to speak with someone on the phone. When we finally did reach someone, Kelvin told us it is under review and we'd hear back in 24-72 hours. After 96ish hours of hearing nothing, WE reached back out to claims only to find out that the covered repair would be denied, as the customer drove the car. How long does a person have to wait for approval? In order to get approval, the timeframe 24-72 was not accurate. In this case, a client has to wait 6 days in order to hear if their car is covered or not. Not to mention, us (the repair facility) and the client had to make the numerous calls to get an answer. The front suspension components being worn (not broken) is not going to cause any further damage. As a repair facility, we deal with numerous warranty companies. OxCarCare is terrible and an absolute scam. They take people’s money and make it virtually impossible to make a claim, get a claim covered, speak with a representative, etc. The idea behind this company is to make it extremely hard to get coverage so that the client just gives up and OxCarCare pockets their money. We will make it our mission to tell everyone to never consider OxcarCare. OxCarCare is by far the worst warranty company we have ever dealt with. It is a shame what you are doing to people.