Lousy customer service. Can never be reached by either yourself or your dealership/mechanic. They also seem to never receive any claim emails either. Didn't even reimburse on my oil change (as they claim they do) Made one claim in a year and a half.... took forever for them to do anything and then finally declined payment. (car was in shoip for weeks) Took same problem to different extended warranty company. It took one phone call, and it was covered and fixed. These are SCAM artists...Do not make the same mistake I made and give them your money or business.