On Tuesday, January 30, 2024 I was contacted by a customer service rep from Ox Car Care. I spoken with a young black lady last name Bradford She asked me what was the make, model and mileage of my car 🚗 I said a 2016 Nissan Sentra. It has 120k mileage she quoted my coverage of $163.00 The Diamond Plan for 5 years She said all. I need to put down was $75 for my deposit She asked me what type of credit card was I going to use I told her wait a minute I needed to talk to husband first to make sure that it was in our budget. She said No! problem that I could use my credit cards 💳 do I could lock my price in and I have up to 30 days Money-back guarantee and receive my $75 Deposit with no problem. Ms. Bradford never mentioned a $50 cancellation fee. I asked her twice. Are you sure If I canceled my coverage with in 30 days that I will receive my full refund of $75 she said Yes! ma’am so I gave her my credit card information from Chase Bank. I was missing my VIN number and the correct mileage on my car. I told after I spoke with my husband I would call her back. I called to cancel my overage two days later on Thursday, February 1, 2024. I spoke with Customer Service Rep. Jose he was trying to convince me to keep the coverage I told him no thank you. He asked me why I don’t want the coverage! I told him what’s up with my husband and my husband informed me that he will be purchasing me a new car December 2024 so therefore I don’t need the coverage He said OK I’ll put you on hold and I’ll be back, after a long wait he came back and told me that my coverage was cancelled and he was transferring me to his manager Xavier to confirm the cancellation. The manager Xavier also was trying to convince me to keep the coverage. I told him to please just cancel my coverage. I was frustrated by then. He put me on hold when he came back. He said that my coverage was canceled on my 2016 Nissan Sentra and that he would embark me a cancellation letter on that day Thursday February 1, 2024, I no longer was covered by Ox Car Care. I asked the manager Xavier when will. I receive my $75. 30 days money back guarantee. He told me I would not receive the $75. Because $50.00 is for the cancellation fee and I will receive only $25 back in 5 to 7 business days. I said what? Ms Bradford never talked about a cancellation fee of $50 He said that it was in the booklet that she had sent to me on page 5 when I purchased the policy pm Tuesday, January 30, 2024 I told that I did not receive the email 📧 he just apologize and stated that it was a $50 cancellation fee I told the manager Xavier that Ox Car Care TV commercial was false advertisement about their 30 days money-back guarantee and they need to train their customer service rep to tell the truth about the $50 cancellation fee up front before they have the customer to sign up for the coverage Xavier the manager told me that he apologize for the misunderstanding but he is charging me the $50 cancellations fee and the $25 refund was be returned in 5 to 7 business days back to my Chase visa credit card, That’s the total of $75 that I was charged for deposit. I received my coverage on Tuesday, January January 30, 2024 I canceled on Thursday, February 1, 2024. I told the manager Xavier that it wasn’t fair because that is not what Ms. Bradford told me when she sold me the policy. On Tuesday, January 30, 2024. He said he apologize for the miscommunication but I should have received a booklet and it was on page 5. I told him I did not receive any booklet a customer the service rep should’ve been clear and stated that it was would be $50 cancellation fee before she allowed me to buy the policy in my opinion do not purchase a policy from Ox Car Care if you do please be aware That they charge a $50 cancellation fee. Also, for your peace of mind, please check with your mechanic and your car dealership and see, If they take Ox Car Care Warranty see what they have to say about them.