Let me start off by saying if I could give this company 0 stars I would. I would not recommend Ox Car Care to anyone. I have been waiting for weeks for approval to get my car repaired, and every time I call, they ask for something new—photos, videos, receipts—and then delay the process by saying it will take 3 to 5 business days each time. It’s a repetitive cycle with no resolution. When I finally submitted everything, my claim was denied without a clear explanation. The customer service is incredibly unhelpful and dismissive. Representatives are rude or unresponsive, and there is no sense of urgency or accountability. After looking into it, I found many other reviews from people who had similar or even worse experiences.