Order placed on 14/12/20. Confirmation email received immediately saying "...your order will be delivered within the lead time of 3-5 working days from despatch." Chased order on 22/12 to be told the item had only come into stock on 17/12, AFTER their guaranteed Christmas delivery date. As other reviewers have said, the item wasn't labelled as out of stock on their website and I had no communication from them to indicate this was the case. I wanted to cancel my order, but Customer Services can't do that(?) they have to pass on to "Management" to call me back. Customer Services can't even say whether this call back will be same day! DO NOT USE.