The company has the worst customer service I have ever experienced. They delivered a wrong package - it happens. However, they are not helpful in resolving your matter at all! The customer service representatives have been lying to me, giving me wrong information, assuring me they will help me get the package before I travel, but in reality they have not done anything. Oh, and the manager hang up on me as she had no solution to my problem! Well done Oysho. I asked to get the same discount code I used so I can re-purchase the items and they can refund me for the wrong delivery - they refused. They wasted a lot of my time and I still have not received my goods or the refund. Avoid the company at all cost, otherwise they will make you sweat trying to get your money back - while they admitted the fault is on their side. Worst experience ever. Goods were never delivered, customer service has no information as decisions are made centrally via email and there is no way to speak to someone who is actually competent and can resolve the issue.