OYSHO Reviews

Name: OYSHO
Rating: 1.37

1.4 Rating 123 Reviews

7 %

of reviewers recommend OYSHO

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Metrics

1.4

Based on 123 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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OYSHO 1 star review on 23rd December 2022

Lucia

Alexandra Prailea

Anonymous

Anonymous // 01/01/2019

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“Worst customer support ever. You can't get an answer about your order and the only response is that the courier company has overloaded. I will never order again. The worst experience for ordering online.”

Helpful Report

Posted 2 months ago

“I bought online over eight months ago. Oysho dispatched the incorrect item to South Africa. I purchased a few clothing items to the value of R1800. I received Cheap sunglasses . They refused to refund my money. DO NOT SUPPORT OYSHO, THEY ARE FRAUDS AND THEY WILL NOT REFUND YOU !!!!!”

Helpful Report

Posted 2 months ago

“I’m disheartened by the extremely disappointing customer service from Oysho. Despite multiple follow-up emails, I received part of my order in a dirty condition, necessitating a return. The rest of my items were not received, and obtaining a refund for the undelivered order has been a frustrating process with no response to emails. While the product quality is good, the overall experience has been disheartening, making this my last purchase from Oysho. Save your money and time elsewhere.”

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Posted 3 months ago

“Horrible company. Fradulent. My order was 126 at checkout. But they subtracted 156$ which was a real fraud. They sent me the wrong product. And when I contacted them they said we can refund only 30% which they didnt. I have reported these fradulent company to relevant authorities. Never trust them and do not buy anything from these theifs.”

Helpful Report

Posted 3 months ago

“Unable to contact company anywhere No answer , no way to return items On website. Horrible experience, won’t recommend or buy for this company”

Helpful Report

Posted 3 months ago

“Ναι ,και εγώ θα έβαζα 0 αστέρι ... Εργάζομαι στον ίδιο χώρο σε κάποια άλλη εταιρία σημαντικό να το πουμε αυτό . Ο άντρας μου αποφασισε να μου πάρει το δωρο μου των χριστουγέννων από την εταιρία αυτή . Παραγγελία από μέσα Δεκεμβρίου .Σήμερα έχουμε 11/01 δεν έχω παραλλαβει τιποτα .Εχουμε στείλει εμαιλ .δεν υπάρχει καμία εξυπηρέτηση πελατών .Αναρρωτιεμαι αν υπάρχουν φυσικοί εκπρόσωποι σε αυτή την εταιρία ..η Oysho έχει εισπράξει κανονικά τα λεφτά της. .Στην εταιρία κούριερ που συνεργάζονται δεν υπάρχει κανείς να απαντάει στα τηλέφωνα σε κανένα κατάστημα .Δεν γνωρίζουμε καθόλου που βρίσκεται το δέμα .Έχουμε ζητήσει από την oysho με email επιστροφή χρηματων .Δεν μας έχουν απαντήσει στο αίτημα αυτό ποτέ .Άρα μέχρι στιγμής σε κάνουν να νιώθεις ότι σε έχουν κλέψει . Πρώτη φορά βλέπω μεγάλη εταιρία που αδιαφορεί για τα reviews της . Και φυσικά θα επικοινωνήσω με το ινστιτούτο καταλωντων και θα βρω το δίκιο μου .”

Helpful Report

Posted 3 months ago

“£8 to order and return. Insane!”

Helpful Report

Posted 3 months ago

“This is the worst company I have ever dealt with. Horrible experience and no apology. Item came with security tag attached. I returned item to get tag removed. They resold the item to someone else and refunded me my money. I wanted the item but had none left in stock. It was part of a Christmas present. I would give them zero stars if I could.”

Helpful Report

Posted 4 months ago

“I had organized my trip overseas and placed an order on their website, where clear estimated dates were provided. Unfortunately, a portion of the order did not arrive on time, and I received no explanations or updates from the Oysho team. When attempting to contact their customer support, they consistently asserted that estimated arrival dates are not provided for purchased items. I shared a screenshot clearly displaying the stated date, but without an apology, they insisted there was nothing they could do and that the date shouldn't have been confirmed on the order. It was a highly frustrating experience, and the customer service exhibited unprofessionalism.”

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Posted 4 months ago

“Horrible company, horrible can't contact them, they don't get to chat. They don't return your emails. They loose your items in mail and don't give your refund. I actually have no idea how they are able to still be in business but I give them a year before they are out of business. Truly, there are so many great clothing companies out there, let's not support this hideous treatment of customer.”

Helpful Report

Posted 4 months ago

“I tried to return a waterproof jacket that I spent €79 on in Portugal because the zippers on the pockets would stick. I wore the jacket for 2 hours and realized this. The manager and sales girl laughed at me and treated me like I was crazy. They wouldn't even do an exchange because the ticket wasn't attached. I have never been treated so badly. This was in Porto at Santa Catarina. I will never buy from them again and will be posting everywhere I can, including expat websites. These companies don't seem to understand that Amazon will get all their customers when this is how they do business.”

Helpful Report

Posted 5 months ago

“If I could I would give 0 stars. I definitely dont recommend buying at Oysho. Terrible customer service. Because of an IT error in my account, I wasnt able to start my return. I contacted the customer service during the return period and didnt get an answer for 10 days. I contacted them again, by that time the official return period had already passed, They then replied, I cant send the stuff back because the return period had already passed...this is absurd...then I wrote them again, saying I am aware of this however it is their fault that I had a technical issue in my account in the first place and they didnt reply after my first mail for 10 days. I am still waiting for that reply but its been 4 days again...”

Helpful Report

Posted 6 months ago

“The Oysho customer service is a nightmare. I spent almost an hour going back and forth with them about a stupid birthday coupon not working, only to have no resolution. It was a pretty ridiculous interaction (needless to say I did not end up purchasing and definitely will not)”

Helpful Report

Posted 11 months ago

“Absolutely terrible service. Paid over AED178 online for pyjamas, they took my money. No confirmation email, no follow up, no goods no nothing. Fortunately I paid by card so now a battle for me too get my money back. Just terrible.”

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Posted 1 year ago

“50€ Pants ripped on 2nd use. Contacted the company as something like this never happened to me and they did not agree to refund. I wonder why they have such a high price point for such bad quality as they admit that the item was not faulty - but how can it break on the second use? I loved the brand but after this mistreatment I will never buy from them again and will definitely discourage anyone from spending their money on anything from oysho as there is no customer protection at all and it has shown how bad quality it is”

Helpful Report

Posted 1 year ago

“I will never order from this company again. Terrible attitude towards customers. Complete disrespect. I placed my order at the beginning of December, hoping to receive my swimsuit before the holidays. The site promised delivery in 3-4 days. I have paid shipping. But it's mid-December and I still haven't received my order. Support did not apologize for the inconvenience. They said just wait for the order. Thank you very much OYSHO, now I'm going on vacation without a swimsuit!”

Helpful Report

Posted 1 year ago

“Pants looked great, fabric feels nice, price within reason. Except that after one wearing they ripped at a difficult to fix seam. Quality poor avoid buying.”

Helpful Report

Posted 1 year ago

“They have the worst customer service ever, they just reply with apologies but dont resolve the issue. As much as I love their leggings I will never order from them again ....I never got the pants and never got the credit back.”

Helpful Report

Posted 1 year ago

“We purchased Oysho merchandise in Spain and fell in love with the quality. However, as soon as I placed an order online through usa oysho it was a mess! It took a while to place the order, they did not deliver, sent an email apologizing and giving a discount that I could not apply to sale items. I got refunded for the items after reaching out again. Now the same items are available on sale for 3 times de price and I cannot apply a discount.”

Helpful Report

Posted 1 year ago

“Bought a set of outfits in Hong Kong retail store. Inner thigh of the pants split during the class, basically showing my underwear out. I took it back to the store, the stuff said they can’t help with very bad attitude Will black list this brand forever”

Helpful Report

Posted 1 year ago

OYSHO is rated 1.4 based on 123 reviews