OYSHO Reviews

Name: OYSHO
Rating: 1.35

1.4 Rating 130 Reviews

7 %

of reviewers recommend OYSHO

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Metrics

1.4

Based on 130 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

OYSHO 1 star review on 23rd December 2022

Lucia

Alexandra Prailea

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst customer service and online shopping system!! No exchange when you buy something online and online has completely a different system than store which doesn’t make sence at all!! I waited 10days to receive my online shopping items when came it’s dirty and I’m not allowed to exchange it with anything else!!”

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Posted 5 days ago

“The quality of the products is really poor, and the customer service is not very helpful. I would recommend shopping at another online store instead.”

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Posted 1 week ago

“Refunds process is very bad; waiting for more than 2 weeks now for a refund on my retour. Hundreds of euro's need to be paid back.”

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Posted 1 week ago

“The worst e-shop…never in time”

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Posted 2 weeks ago

“Very expensive bra for breast cancer patients and very lousy customer service. I would never buy from them again. Natalie”

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Posted 2 months ago

“Nachdem ich jetzt ungefähr 6 Mal versucht habe, Fotos von meiner Hose zu schicken (eine Naht hat sich bereits nach dem ersten Waschen gelöst) schildere ich hier meine Erfahrung: Die Fotos mache ich (wie die meisten anderen Menschen) mit meinem Smartphone. Ich besitze ein Iphone. Das Format, das ein Iphone rausgibt bei Fotos lautet JPEG. Ich habe sogar einen Konverter im Internet benutzt, um aus JPEG —> JPG zu machen. Aber das Dateiformat sitzt offensichtlich sehr hartnäckig auf oder in dem Foto. So war es mir nicht möglich, das von Oysho geforderte JPG zu senden. Ich habe aus der Not heraus sogar die Fotos als PDF gesendet. PDF kann ja wirklich jeder lesen, aber auch hier weigert sich der Oysho Kundenservice. Und ich habe einen Freund gefragt, aus JPEG —> JPG zu machen. Das hat er mit Photoshop gemacht. Ergebnis: Das Dateiformat bleibt leider sogar nach der Aktion das JPEG. Nach weiteren Recherchen im Internet bin ich der Überzeugung, dass Oysho in der Lage sein müssten, JPEG lesen zu können. Ansonsten haben sie das „Service“ in „Kundenservice“ nicht verdient. Ich komme vielmehr zu dem Schluss, dass sie darauf setzen, dass Kundinnen weniger hartnäckig sind als ich und spätestens nach dem vierten Versuch aufgeben und das Unternehmen so von Reklamationen und den damit verbundenen Kosten verschont bleibt. Ich kann nicht die erste und einzige Kundin sein, die ein Iphone besitzt und JPEG Fotos zusendet. Statt mir 6x diesen Satz zu schicken "Wir möchten Sie informieren, dass wir Ihre Fotos nicht korrekt erhalten haben, daher bitten wir Sie diese erneut zu senden (JPG-Format)“ könnten die mal einen anderen Lösungsweg vorschlagen.”

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Posted 4 months ago

“The most terrible customer service. Really disappointing as I really like the clothes.”

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Posted 5 months ago

“I had a very bad experience with Oysho bras and socks. I bought a pack of 3 socks they wear so smooth and nice while they were new after every time of wearing them, there were coming out some sort of fabric and in a very short time they became so old looking and very thing at my toe area that I had to throe them out. My experience with their bra was something that never happened before. The bra straps which are from some sort of plastic, they melted after some time of wearing specially in summer the, and they become sticky and get to stick to each other and my shoulders. It's just horrible. I will never buy anything from them again.”

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Posted 5 months ago

“Got pricey Oysho 'sports' leggings (high waist, very thick material, supposed to really hold everything in). Worn them about 5 times over 6 months. Until I pulled them up in the gym, and the seam just split in one place. They are my size, and at BMI 18 I am not really lumpy to stress the leggings THAT much. I guess I should really see Oysho as a home apparel brand which it is, not a sports brand (unless it's 'sports wear' that one wears on the sofa)”

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Posted 6 months ago

“The quality is unfortunately quite bad. My technical jacket has signs of wear and tear in the fabric after just two weeks from purchase. I will avoid them in the future, unfortunately.”

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Posted 7 months ago

“Worst customer support ever. You can't get an answer about your order and the only response is that the courier company has overloaded. I will never order again. The worst experience for ordering online.”

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Posted 10 months ago

“I bought online over eight months ago. Oysho dispatched the incorrect item to South Africa. I purchased a few clothing items to the value of R1800. I received Cheap sunglasses . They refused to refund my money. DO NOT SUPPORT OYSHO, THEY ARE FRAUDS AND THEY WILL NOT REFUND YOU !!!!!”

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Posted 10 months ago

“I’m disheartened by the extremely disappointing customer service from Oysho. Despite multiple follow-up emails, I received part of my order in a dirty condition, necessitating a return. The rest of my items were not received, and obtaining a refund for the undelivered order has been a frustrating process with no response to emails. While the product quality is good, the overall experience has been disheartening, making this my last purchase from Oysho. Save your money and time elsewhere.”

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Posted 10 months ago

“Horrible company. Fradulent. My order was 126 at checkout. But they subtracted 156$ which was a real fraud. They sent me the wrong product. And when I contacted them they said we can refund only 30% which they didnt. I have reported these fradulent company to relevant authorities. Never trust them and do not buy anything from these theifs.”

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Posted 10 months ago

“Unable to contact company anywhere No answer , no way to return items On website. Horrible experience, won’t recommend or buy for this company”

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Posted 10 months ago

“Ναι ,και εγώ θα έβαζα 0 αστέρι ... Εργάζομαι στον ίδιο χώρο σε κάποια άλλη εταιρία σημαντικό να το πουμε αυτό . Ο άντρας μου αποφασισε να μου πάρει το δωρο μου των χριστουγέννων από την εταιρία αυτή . Παραγγελία από μέσα Δεκεμβρίου .Σήμερα έχουμε 11/01 δεν έχω παραλλαβει τιποτα .Εχουμε στείλει εμαιλ .δεν υπάρχει καμία εξυπηρέτηση πελατών .Αναρρωτιεμαι αν υπάρχουν φυσικοί εκπρόσωποι σε αυτή την εταιρία ..η Oysho έχει εισπράξει κανονικά τα λεφτά της. .Στην εταιρία κούριερ που συνεργάζονται δεν υπάρχει κανείς να απαντάει στα τηλέφωνα σε κανένα κατάστημα .Δεν γνωρίζουμε καθόλου που βρίσκεται το δέμα .Έχουμε ζητήσει από την oysho με email επιστροφή χρηματων .Δεν μας έχουν απαντήσει στο αίτημα αυτό ποτέ .Άρα μέχρι στιγμής σε κάνουν να νιώθεις ότι σε έχουν κλέψει . Πρώτη φορά βλέπω μεγάλη εταιρία που αδιαφορεί για τα reviews της . Και φυσικά θα επικοινωνήσω με το ινστιτούτο καταλωντων και θα βρω το δίκιο μου .”

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Posted 11 months ago

“£8 to order and return. Insane!”

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Posted 11 months ago

“This is the worst company I have ever dealt with. Horrible experience and no apology. Item came with security tag attached. I returned item to get tag removed. They resold the item to someone else and refunded me my money. I wanted the item but had none left in stock. It was part of a Christmas present. I would give them zero stars if I could.”

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Posted 11 months ago

“I had organized my trip overseas and placed an order on their website, where clear estimated dates were provided. Unfortunately, a portion of the order did not arrive on time, and I received no explanations or updates from the Oysho team. When attempting to contact their customer support, they consistently asserted that estimated arrival dates are not provided for purchased items. I shared a screenshot clearly displaying the stated date, but without an apology, they insisted there was nothing they could do and that the date shouldn't have been confirmed on the order. It was a highly frustrating experience, and the customer service exhibited unprofessionalism.”

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Posted 11 months ago

“Horrible company, horrible can't contact them, they don't get to chat. They don't return your emails. They loose your items in mail and don't give your refund. I actually have no idea how they are able to still be in business but I give them a year before they are out of business. Truly, there are so many great clothing companies out there, let's not support this hideous treatment of customer.”

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Posted 11 months ago

OYSHO is rated 1.4 based on 130 reviews