OYSHO Reviews

Name: OYSHO
Rating: 1.37

1.4 Rating 123 Reviews

7 %

of reviewers recommend OYSHO

Company Reviews

Questions

Metrics

1.4

Based on 123 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how OYSHO made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

OYSHO 1 star review on 23rd December 2022

Lucia

Alexandra Prailea

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Top quality stylish compression leggings, sportshirts, underwear, lounge clothes, sculpt biker shorts, velours sweatshirt, joggingpants”

Helpful Report

Posted 2 years ago

“I bought some pieces from Oysho and one of them was really bad quality, so it started to torn up from different places, and the costumer service did nothing, no refund no replacement, just a discount code if I buy from them 🤦🏻‍♀️”

Helpful Report

Posted 2 years ago

“Purchased few items and didn’t receive confirmation email. Got back to their website and they canceled the order! I tried again and they did the same. Costumer service (at least in the US) is the worst. They don’t even have a proper costumer service to fix any kind of issue. Really disappointed and never buying from them.”

Helpful Report

Posted 2 years ago

“I bought a tracksuit and within just one day of wear, both the bottoms and top were pilled terribly leading to a horrible feel. It's such a shame since the style is lovely and it looks so good on, but the quality is shockingly bad.”

Helpful Report

Posted 2 years ago

“Awful customer service, it has been 3weeks, since I bought. My package got lost in the mail. They had nothing to do under this terrible situation, replied auto-made response against my complain. I am the one who found my package lost by contacting Fedex. I am still waiting for their sincere answer and confirmation for refund. On top of that, Live chat was suck, I haven’t seen it was working properly. To be honest, they even do not deserve one star.”

Helpful Report

Posted 2 years ago

“The package got lost in the mail, but then finally arrived 1 week later. Awful customer service, you have to contact them directly through chat or email to return the order. It took me more than 1 hour to receive the shipping label from them + returns are not free, $6 will be deducted from your return. I don’t know how is it possible in 2021. Will never use them again.”

Helpful Report

Posted 2 years ago

“Missing items from my order, I have been dealing with them for over 6 weeks, each phone call they promise to issue my refund and then silence again. Awful customer service, questionable quality and poor ratings on sustainability if you check out www.goodonyou.eco”

Helpful Report

Posted 2 years ago

“Refused to return or exchange a pair of leggings for being a few days out of the 30 day policy (due to ill health). For the sake of £40 and letting me be able to swap a pair or leggings they have lost a good customer! The customer service was also shockingly poor and unhelpful. Really need to up their game to compete with rival companies that know how to look after their customers and don't penalise you for bad circumstances.”

Helpful Report

Posted 2 years ago

“Do not buy anything at oysho! You only discover that the product is not as expected after you wore it, which makes it impossible to return it. The customer service is very very unfriendly and unwilling to cooperate. I have bought several products at Oysho and I have never been satisfied. The bikini that I bought lost its colour after I swam in the sea/pool or a couple of times. In addition, I have bought two sport leggings. From one of them, the lacing was of terrible quality so I had to restitch it myself after a short while and the other legging is transparent for sweating, meaning that you can see your belly sweat and the shape of your underwear after some heavy cardio. I”

Helpful Report

Posted 2 years ago

“Why on earth did I decide to buy something on Oysho?? I would never ever think I should check the feedbacks before I buy! How is this possible to have such a terrible online shop these days?”

Helpful Report

Posted 2 years ago

“I was customer for 1 year all was good. Quality(90%) clothes,quite high prices. Quick delivery. But! Customer service is bad its takes 3-4 days to get answer. Twice my delivery was not delivered(Royal Mail not sign in service) and I was home that days! Oysho insist that my parcel is delivered! No parcel no money. Minus 1 customer !”

Helpful Report

Posted 2 years ago

“Great product, very time consuming returns”

Helpful Report

Posted 2 years ago

“I am disappointed as my leggings were faulty. In the first instance it was a phaff getting them delivered to a local shop. Got a text saying the shop had the order and they didn’t. Had to go back another day on my lunch break. Item lasted about two weeks before the seam split. Needed a printer to get the return label. Another phaff. Then needed to go to post office to get proof of delivery for them to send a new pair. They apologised but no compensation for faulty product and all the inconvenience caused. Would not shop here again. Not worth it. Good quality items cost more but they last and the companies treat you much better. Have had my sweaty betty, Lululemons and patagonia leggings for ages and will stick with quality brands”

Helpful Report

Posted 3 years ago

“My order arrived fairly quickly however, I ended up returning both items. The items were of good quality but the sizing runs very small. The return process was quite complicated since the package didn’t include a return label and I had to email customer service several times in order to request one. The package also didn’t include a dispatch note so I had to check the item reference numbers from the website. Customer service responded very quickly and was quite friendly. Not sure if I would order from them again.”

Helpful Report

Posted 3 years ago

“Clothes are really good quality especially for the price. I have ordered various items over the past year which always arrive really quickly and packaged in recyclable packaging. I have not had to send anything back as it all fits really well ( note cardigans in my experience are generous sizes) surprised at lack of good reviews here. Im in the UK, size 10-12”

Helpful Report

Posted 3 years ago

“After receiving a pair of compression leggings with holes in them and threads hanging out of the seams I contacted customer service immediately as unlike most companies you cannot download a return label you have to request it. To say they made me jump through hoops for said label is an understatement. They insisted that I send photos of the leggings, their servers only accept a certain size file so after 4 or 5 attempts they finally received the photos which they then deemed unacceptable because you could not see the label! So I had to go through the process again, though I did inform them that under EU law I have 14 days to send back an item if I do not want it for a full refund so why they insisted on the photos made no sense, whether the leggings were faulty or not I am still entitled to a full refund, so much time wasting, quite unbelievable. I sent my fist email the day I received the leggings - 16th of March, it is now 14th of April, nearly a month later and still no sign of my refund. Having to contact them yet AGAIN they have started the time wasting process of now requesting a photo of my post office receipt from when the item was returned to them. Really an absolutely awful company to deal with, I've never encountered anything like it in my life. Only reason I can find for 1 star is the delivery time was decent but if I could give a minus number for the rating I would. Do not recommend the company or the products whatsoever 43.94euro later and all I have to show for it is a headache.”

Helpful Report

Posted 3 years ago

“How can I contact the customer service? It seems impossible! I haven't received my second item!”

Helpful Report

Posted 3 years ago

“Compleet waardeloos! Pakketten komen niet aan en je wordt continue van het kastje naar de muur gestuurd; klantenservice is een ramp. Doe er alles aan om het proces te frustreren, raken dingen kwijt, verbindingen worden verbroken, zijn niet bereikbaar tijdens openingstijden (gaat het bandje af wanneer ze wel open zijn, terwijl dat dan is) echt zwaar onder de maat alles.”

Helpful Report

Posted 3 years ago

“Dreadful customer service, cheap quality clothing. I bought my wife a pair of PJ bottoms for Christmas from Oysho and in less than a month they developed a hole in the cotton. I contacted "Customer Service", initially by email, but though the auto response said they would get back to me in 1-2 working days I lost patience after a 9 days and phoned. Their automated system was not great and cut me off two times before connecting me to a human who found my email and told me I had to send an email with photos, which I did and after a few days an additional photo, showing the inside label was requested. Which I also sent. Eventually I got an email saying that after reviewing my case they had "not found any defect that may have been caused by the fabric" and so would not exchange or accept the return. That is pretty bad customer service, there's very clearly a hole in the item, they're almost new. The process was hard to follow and I didn't feel that they were trying to help me at any point.”

Helpful Report

Posted 3 years ago

“I saw all the negative reviews and got a bit worried... But knowing that many web shops were overwhelmed this holiday season, i decided tot give Oysho a try. Im very satisfied, the package arrived within a few days. Sizes are ok, a little bit larger than expected but nothing unmanagable. The clothes i ordered were of a more thin fabric than expected, so quality i still have to see. But very comfortable. :)”

Helpful Report

Posted 3 years ago

OYSHO is rated 1.4 based on 123 reviews