“Cancelled most items in my order after 1 paid for all, only fent 1 item without letting me know upfront about it (or at all). I was suprised that the items didnt arrive, no notification whatsoever, but they took the money for the express delivery without a problem. Terrible customer experience, will never order again.”
“The worst company ever.
I've ordered leggings for about £150 and 3 out of 4 pairs arrived dirty and worn. Took me a week to get a hold of them and when I did they kept asking me for pictures over and over. I asked for a refund for those items, took again one week for them to respond and asked again for pictures and if I tried to wash them. I would not pay £150 to have to wash brand new pairs of leggings.
I have asked again for a refund and been told after 3 weeks to send them back. I’ve told them I don’t want to send them back as they don’t have others in stock and I need them for a long trip, as a courtesy I asked them to give me a refund or a replacement. Again, they asked me to send them back.
Horrible customer service, never ordering from them again. Not worth the money at all.”
“What a god awful company. Took them 5 days to reply about one missing item in my order.
“Hi sorry we don’t deliver to hotels” I DONT LIVE AT A HOTEL and THEY WILL NOT REFUND THE MISSING PANTS! PIGS!!!!
On top of the missing pants a second parcel is meant to come and I asked them to update its tracking and guess what!! They completely ignored that request and not I have to wait “1-2” working days for them to answer when that really means 5.
AVOID. AVOID THEY ARE CROOKS.”
“I would give 0 stars if I could. Terrible customer service on live chat, only way to get an answer is by phoning them (the Agents are helpful via phone). Incomplete order received with photographic evidence provided yet they were ‘unable to do anything’. Money wasted, don’t bother buying from here.”
“Due to a family member contracting Covid over the Christmas period, we self isolated for a week away from home. This meant that I was a week late in trying to return over a £100's worth of nightwear. The brusque customer service refused to take this into account and I was refused any refund. I appealed the decision and after several emails and another call, I was refused a refund again. I had even offered to accept a credit note or gift card. I am now stuck with overpriced goods which do not fit anyone I know. What a petty mean pathetic company. No consideration or sympathy for the unfortunate plight I found myself in. All praise to Next who responded very differently and refunded my money in the same circumstances. Neither I nor my daughters will ever buy anything from Oysho ever again. Dreadful customer service.”
“horrible company. DO NOT ORDER ANYTHING FROM THEM. Still waiting for an order from over a month ago with no customer service or tracking information.”
“Still waiting for the delivery, no updates at all, had to call customer service, turns out my order is being shipped from another country, and their courtier partner is the most unreliable of them all, no infos at all for delivery, terms and conditions etc on their website -I visited from i-phone, it is mess they just want you to use the app, terrible experience.”
“I bought a vest at Oysho Faro. After 2 times of wearing it started to pill a lot. I didn't wash it. Oysho indicates that there is nothing they can do about it. Not in the store as well as through the online customer service. I am very disappointed with the quality and customer experience.”
“Received a faulty item, customer service were hesitant to give a replacement etc, in the end, I received no email response, so just paid £7.99 for socks with a pull on them. It's a shame as I like their products, will try avoiding buying from them as their customer service is very poor. Learn from big and successful companies such as ASOS and stop acting like a bunch of cheats Oysho”
“Terrible customer service purchased some items for my daughter, all too small not true size. I asked to exchange, and they said no as it was just over the returns deadline, rude customer services not happy to help, used to purchase regular but will never use again.”
“This is one of the worst companies I have ever purchased from. Both the blazer and the over jacket came with stains on them. I took pictures and sent them to customer service 4 times. They declined the request for a refund. The material Oysho uses is cheap and it is not worth the price. The customer support is even worse than the disgusting material they use.”
“Appalling customer service. Cancelled my order without any notification. When I complained they just used generic, automated responses that had no relation to my complaint or used phrases like ‘your order was not completed successfully’. Well yes, I know that but why? Kept being told to refer to my ‘financial institution’ when it turns out they were out of stock! …or at least that was the last excuse.
Who knows what the truth was but the whole experience was exhausting.”
“Item didn’t arrive. Contacted them via live chat but didn’t communicate, emailed, really poor customer service. I’ve been waiting 5 days for someone to get back to me. Will never order again and who knows if I will ever receive my leggings.”
“The return experience is awful, very unclear instructions on the email, you dont know where are the drop-offs eitehr if the QR code is accepted or not. When I got in touch with the customer service they said they are aware of all that....why dont they improve it then?
Waste of time!!!! User experience is very poor, it was my first and last time buying with them.”
“Customer Support is great: don't mix-up different orders when your are returning articles! All my returns were processed correct after all :-)
Fashionable trendy sport articles, night- and loungewear, ladies underwear, swimwear, shoes many choises!! Quality is sustainable and very good!!”
“Would have given 5*, if their Customer Support wasn't so poor. Returning 5 items and only 4 items were reimbursed. Their reply was: don't mix-up different orders, while I had printed seperate return labels and put them in the plastic bag of the underwear it belongs to. Very silly to put their reputation on the line for a small amount of € 12,95!!”
“I ordered the light touch bra and leggings in green, after reading the reviews I was a little concerned however they arrived in perfect condition the following day, fit was good and they were very comfortable to wear, so much so I ordered a 2nd set. They are exactly what they say LIGHT TOUCH so if you’re expecting the same as sweaty bettys you’ll be very disappointed but I’ve worn mine for a number of yoga practices and they’re perfect. I dropped a point as the leggings tend to roll over on the front & side waistline as there’s no true waistband on the leggings which is disappointing but otherwise really good.”
