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OYSHO Reviews

1.4 Rating 123 Reviews

7 %

of reviewers recommend OYSHO

Company Reviews

1.4

Based on 123 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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OYSHO 1 star review on 23rd December 2022

OYSHO 1 star review on 23rd December 2022

OYSHO 1 star review on 9th June 2022

Alexandra Prailea

OYSHO 1 star review on 9th June 2022

Alexandra Prailea

OYSHO 1 star review on 9th June 2022

Alexandra Prailea

OYSHO 1 star review on 9th June 2022

Alexandra Prailea

OYSHO 1 star review on 9th June 2022

Alexandra Prailea

22

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wesbite states that you will recieve a next day delivery. When i called to ask why my product has still not been shippeed i was told the shipping is standard and will take 4-6 working days. Apparently its an error on their website but under shipping and returns it clearly states shipping will be next day. The customer service team said there is nothing they can do and when i asked for a refund this was deneyed.”

Posted 3 years ago

“- the items were of really bad quality and sent in a paper box with any protection. - I am still waiting to have the refund of two of the three times I sent back. It seems they have lost the items in their warehouse but despite they know have been lost in their warehouse, so it is basically their problem, they refuse to refund the customer. It has been more than a month and despite I called multiple times and sent a few email, they are stil unable to issue a refund. Don't buy from this retailer. The quality of the items is horrible and they have also an awful customer service/refund process.”

Posted 3 years ago

“Thoroughly disappointed with the inferior quality of Oysho, overpriced, products. 2 sets of cotton pj’s totally out of shape after the first wash...I’ve had far superior quality pj’s from less expensive stores, including Primark. Complete waste of of money! I’ve written them off as a huge mistake, would absolutely not recommend or repeat purchase from Oysho!”

Posted 3 years ago

“It is impossible to order a product online. I enter facebook login and on next page it ask it again. Then every time there is a message: error on the page please refresh. payment button dissapear, nothing works. no support email. support chat is inactive.”

Posted 3 years ago

“Terrible store! We made an online order twice , but never received our orders! We waited for a month, and then received a message that-sorry, we can't deliver your order! But time is lost!”

Posted 3 years ago

“Really disappointing brand, their products are getting worse and worse every year. They spend money on branding, design and advertising for selling pure garbage. A friend gave me an Oysho gift card, so i thought to pick some yoga clothes. The tops seem to be ok, but the leggings “compression leggings with animal print” have been made from the most uncomfortable material i have ever experienced! It feels like you have your legs wrapped with plastic... ! Really impossible to enjoy yoga in these. So that brought me back to my first conclusion: if you think Oysho is a nice and cheap choice, you are wrong. You just wasting your money.”

Posted 3 years ago

“Very disappointed as a first-time customer. The quality of the products is very low. I bought socks and underwear recently. The socks got damaged only after one use - the thicker ones' decoration came off and the others had silvery threads which started coming off the moment I put them on. The underwear got torn on the side only after one use. I will not buy any products from Oysho in the future and I am sorry I spent my money (not cheap).”

Posted 3 years ago

“I bought 2 hoodies, one of decent fabric and the other is the worst, from the first time the fabric started to thread and torn despite being of high price, I’d get way better quality at target or Walmart easily”

Posted 3 years ago

“Paid for express delivery, but still nothing after 3 days. Needed them for my holiday. :(”

Posted 3 years ago

“Paid via iDeal and never received the goods. They claim i didn't pay, even when i showed them the payment transcription. Fighting for my money back for 6 weeks now. They are scammers!!!!!!! Don't trust your money with them.”

Posted 3 years ago

“Quality has gone really bad. I bought a pj and I had to look at 4 different shirts of the same size to find one without a defect. But the worst is the pants I bought of a different set. It’s from the new collection with what looks like Indian fabric in blue with metallic thread. The pants is so prickly and itchy that I cannot wear at all. I hand wash all my newly bought lingerie so I can it return it. But I’m praying that Oysho fabric buyers read this review so they avoid future mistakes.”

OYSHO 1 star review on 21st September 2020

Posted 3 years ago

“I have to agree with all that has been written previously. In the past I have ordered items which have been of reasonable quality and have received an instant refund when returned items. However my last order has turned into an on-going saga. Two items ordered, one perfectly fine, the other still had the security tag attached. I returned the items, having sent photos of proof of postage and the goods themselves. I asked for a replacement. These arrived, however still had a security tag attached. Decided to go for the refund. (In hindsight I should have gone to any old clothes store and asked if I could borrow a tag remover). Again photos and proof of postage sent. This time no answer. E-mails and twice weekly phone calls. You can't get through to the "refund department" as they won't give the phone number or e-mail address out. Complaints can only be made in-store, of which there are none in the UK. Whatever happened to the customer is always right. Goodness knows what would happen if you just didn't like the item you received. Take heed and order from Oysho at your peril, read the reviews below and make an informed decision to stay well away.”

OYSHO 1 star review on 7th September 2020

Posted 3 years ago

“Terrible Customer Service. It took me multiple attempts to get through to someone about a faulty item. I asked for a replacement (after a lot of back and forth), they finally agreed to it. I have it in writing from their customer team in an e-mail. I tried contacting them, asking for the replacement and they told me the item is sold out. I went on the site and found it IN stock. I asked again for a replacement and they refused to grant a replacement. They told me they could not provide a number other than what is on the customer service. Honestly, the WORST company customer experience I have ever had in my life.”

OYSHO 1 star review on 2nd September 2020

Posted 3 years ago

“Worst customer service I had ever had in my life. I give them one star because there is no zero stars. I will never buy with them again (and I have been buying from them for many years because I like their products). I ordered online and everything arrived without problems, but when I returned some items (all of them in the same box and bag) they claimed that they only received part of them and I never got the refund. It also took me more than a month of emails back and forth for them to check the issue. NEVER AGAIN.”

Posted 3 years ago

“Very poor service from my one and only online order. Buyer beware. Package was in poor shape on arrival. Compression leggings had a security tag attached and underwear in my order was missing. Had to prove this through photos (how do you prove something isn't there?!) and print my own returns label. Instead of getting a replacement pair of leggings, they issued a refund and completely ignored the missing underwear. Couldn't get through to customer service number (after holding for 30 min) and they've ignored my email. Please don't put yourself through this! Not worth it.”

Posted 3 years ago

“I ordered my leggins over a month ago and never received them,although Royal Mail says that my parcel has been delivered. I contacted them over 10 TIMES and nobody has been able nor willing to help me by giving me a refund or resend my order. They keep saying that they’re going to issue a refund but it never happened. I’ve never experienced a worst customer service. EVER! It’s very disappointing and I will never shop with Oysho again. Now after a month I still do not have my parcel nor received my Refund. It’s simply disgraceful and unprofessional.”

Posted 3 years ago

“First time ordering off this site (I found them off an Instagram advertisement). Bought three pairs of briefs. None of them were in protective plastic, just shoved in a cardboard envelope with no receipt or anything inside. One was really dirty. It looked like they’d fallen on the floor in dust or something, so I spoke to someone on live chat. They asked me to send a picture with the tags and inner plastic hygiene sticker, which I did. They I asked me to confirm whether I’d worn or washed them (oh yeh right)! They said someone would get back to me after they had ‘investigated the pictures’. I had to chase their response and all they came back with was, send them back and we’ll refund. Oh and I needed to print my own returns label. (I have no printer and this was during lockdown). No apology or anything. I won’t be buying from them again or recommending them to anyone.,”

OYSHO 1 star review on 1st June 2020

OYSHO 1 star review on 1st June 2020

Posted 3 years ago

“First time i wear the pyjama and it ripped off on the side. Quality is not good. They have nice designs but dont be fooled by it. Not happy at all after buying 2 pyjamas. Never again! Did not jump, did not run in my pyjamas ....”

OYSHO 1 star review on 28th May 2020

Posted 3 years ago

“awful customer support, absolutely useless. i got an e-giftcard from my friend and couldn't use it because their website had technical issues. After one month of several emails and calls they just send me the same card number which didn't work again. so i had to ask for refund... really frustrating experience! they should definitely work on their website usability Although some products are nice”

Posted 3 years ago

“Oysho has been my worst shopping experience and has a poor customer service.I bought a dress and because the adress on my Oysho account was wrong they didn't deliver.After i talked to the customer service and changed my adress, they sent the dress back and did't even inform me about that.Moreover they didn't refund me immediatly and said i had to wait another 15 days. They didn't ask if i want to be refunded or place a new order.They deserve zero stars. They don't respect their customers.Awful experience!”

Posted 3 years ago

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OYSHO is rated 1.4 based on 123 reviews