Saturday 12 November at 18.00 from last stop of bus number 158 .the bus driver name was Charlene we had the same bus 🚌 1 hour earlier from Black Horse road underground to Old Road the last bus stop of 158 as I haven't used Victoria line since over 20 years ago when I moved from North to South and I was very surprised there wasn't any lift for my elderly nun 94 years old she should climb all stairs Charlene has provided me with An amazing service to advise me to check even to call stations for me to find out which station has a lift for my nun.Our experience was out standing and we had great advises and conversation even on our way back as I was afraid to go to Tottenham Hale as i felt safer to stay and be guided by Charlene .The lady deserve recognition and please I would love to hear how she will be rewarded for the great support and advices she has provided for the travel arrangements of my 94 years old grandmother.Many thanks Eva Date of experience: 12 November 2022 Your review is pending.Read more