“Absolutely poor service. Called, eventually got through to a 'person' explained my situation where I couldn't renew my 60+ oyster card online, went to the post office to show proof of residence in London, paid £18 then received a new card in the post, called to see if I can use this new card, operator put me on hold then hung up, so frustrating, been on hold now for 40+ minutes. Call back service not working.”
“This really is the worst website on the planet. Originally I tried to access the Blackwall payment charge system and found it incredibly difficult - I then think I paid. I have now received a ticket - I have now challenged the charge but it has taken me four goes to get the website to accept the responses to questions ...this is really shocking and worse than expected from a third world country.”
“I don’t know why tfl have a customer service point because they could just have a recorded message saying what they repeatedly say - “nothing is ever accepted as tfl’s fault, sorry we can’t help any further today”
I sent my Proof of Address to renew my over 60’s Oyster card and admin fee £10.
On 19/7 I received an email dated 18/7 telling me that I did not submit my PofA on time, my card was cancelled so I had to make a new application. I tried to investigate rang them the line always busy and ring back facility not working.
Eventually completed an online enquiry that evening. My on line account did not give me an option to apply fir a new card. I also saw nothing about the price hikes about to happen on 22/7! I sent a number of emails with questions so I could understand what had gone wrong so I didn’t make the same mistake, whatever that was! Apart from one positive thing the offer to reimburse my admin fee the rest were essentially standard policy lines couched in an apology which basically meant only the customer has any responsibilities here and has to pay financially - more fees, for transport while you wait and whether our IT systems or call centres are working or not! When I try to submit my new application on line, which doesn’t accept my information - and eventually I am referred to the post office, I submit a feedback form with the lowest feedback I can give - I get a phone call. Bottom line “you failed to provide your proof of address on time, and must reapply paying the new charges, you ,use go to the post office to complete your application, we have no record of the offer to repay your admin fee, and in the meantime any transport costs cannot be refunded. I’m sorry I couldn’t help you more today” . Luckily I do have that email - so you will be hearing from me again tfl.”
“The worst call centre I have ever dealt with, staff don't know what they are doping and give out completely false info, and they won't put you through to a supervisor, call back service does not work.”
“My Oyster card is no longer working. When I log into my account it says Failed to provide proof of address. I have not been notified of this and theres no option to do this online. Only to apply for a new card and pay £35 !! Which I’ve had to do. It’s ridiculous. The site is contradictory and the telephone lines are constantly busy so can’t speak to anyone for advise”
“Bus drivers have become very rude. Buses very dirty. Drivers not stopping at bus stopes. When down stairs is full and upstairs has seats they won’t encourage passengers to go upstairs. This driver refuses to let a young girl on the bus as she has no money. I had to pay her fair thank he started to abuse me and threatened to chuck me of the bus.”
“I’ve got a fine for £270 for going through the Blackwall tunnel. Nobody told me that they were charging for this. I’ve been driving through it for 25 years. I think it’s outrageous. The mayor of London should resign actually he should’ve never had the job”
“Due to age and mobility I am nervous on escalators I now ask a member of they station staff to stand in front of me on the down escalator. They are always helpful, polite and supportive. So big thank you especially to the staff at Bounds Green.”
“My partner hit his head on the underground, was pouring with blood, he went to the staff for help who told him to go away and then punched him in the head. They should have called him an ambulance but instead gave him another head injury.”
“I had my Coinbase wallet wiped out in a single transaction. I didn't know what to do and couldn't get a hold of Coinbase support Teams. This transaction emptied out all my Ethereum and Bitcoin. This was not me and I needed help after losing roughly 821,000 dollars. I went to the police to file a report and they also failed to help me. A gentleman at the stiction walked up to me and handed me a note that contained an Email address (lisaellzabet 662 @ gm ail . com) and this number(+1 310 658 0921) he told me this recovery company could help me. And truly after getting in touch them and submitting every documentation within 72 hours i got a mail she was able to recover all my funds and also revealed the men behind the dirty act. I wish to let everyone know that it is possible to get your money back if you contact the right person and follow instructions.”
“Appalling Piccadilly Uxbridge service, twice in 1 week destination changed with no warning. Wasting my time and putting me at risk travelling at night. Same with metropolitan line much confusion around fast and slow train. Again disgusting service. It's a rip off, not to mention the safeguarding issues. Poor”
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“Sick of bus drivers letting people on without paying. This is why the fares keep going up why should I be paying for everyone else! Need more of your staff checking and fining then this may be reduced.”
