On 29 Oct ordered a book to be delivered to my ailing father. On 9 Nov (!!!) they wrote asking for a contact number at the delivery address. On 22 Nov there had been no delivery. I opened a chat enquirey through their website. It took the first operator 30 minutes (!!!) to find my order. He then told me it hadn't yet been despatched and would be within the next ten days. Groan!!! I asked to speak to a hugher level operator, who repeated the same story. I cancelled the order, to be told it would take 14 days for my money to be refunded. Utterly useless lazy b*stards! Avoid like the plague!