Ozone.bg Reviews

Name: Ozone.bg
Rating: 2.06

2.1 Rating 17 Reviews

24 %

of reviewers recommend Ozone.bg

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2.1

Based on 17 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ПРОДАДОХА МИ ДЕФЕКТ ПРОДУКТ И ИЗБЯГАХА ОТ ОТГОВОРНОСТ! Здравейте хора, Закупих си PS5 (Playstation 5) на 21/08/2024 от магазин на Ozone.bg намиращ се в Мол Сердика - София. На втория ден от закупуването му, продукта се оказа дефектен и спря да работи. Върнах продукта на магазина на дата 24/08/2024, при което след като обясних проблема ми бе отговорено от техен служител през иронична усмивка с : "Еми то затова ти е гаранцията". След известно време успях да убедя господина, че съвсем не затова ми е гаранцията и че не съм съгласен да си ползвам гаранцията два дена след закупуването на чисто нов продукт. За моя изненада ми бе отказано : подмяната на стока с нова и ми бе отказано и да ми върнат парите. Оставих конзолата в магазина с уговорката за подмяна в понеделник и подчертавайки, че няма да ползвам гаранция на втори ден от купуването на нов продукт. В понеделник ми бе съобщено, че ПРОДУКТА Е ИЗПРАТЕН НА СЕРВИЗ С МОЯТА ГАРАНЦИЯ и че до 30 дневен срок мога да очаквам да ми върнат ремонтирания продукт. Отне ми 4 дена звънене по телефон (най- често посрещани с вдигане на рамене от служители), за да се свържа с мениджър, който след като разбра, че са легално подсъдими за: - ИЗПОЛЗВАНЕ НА МОЯТА ГАРАНЦИЯ, ЧИЙТО ОРИГИНАЛ Е В МЕН, БЕЗ МОЕ ПОЗВОЛЕНИЕ ДВА ДНИ СЛЕД КУПУВАНЕ НА НОВА СТОКА ми предложи да ми върнат парите днес на 29/08/2024 Не купувайте от Ozone хора..... не си струва.”

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Posted 3 months ago

“No issues with any of my orders. Very friendly and helpful staff. I've ordered dozens of products and also replaced a few - no hiccups whatsoever.”

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Posted 4 months ago

“поръчах подарък за рожден ден седмица преди рождения ден който е на 20/06. На 17/06 ме информираха че поръчката не е изпълнена и стоката я няма. Не препоръчвам този сайт категорично. Пълни измамници!!!”

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Posted 5 months ago

“Payed with a foreign bank account on a weekend they complained the money isn’t there yet and they cancel my order the money is gonna go through on Monday btw so they took 70€ out of my pocket and no product”

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Posted 8 months ago

“Disgusting communication, being rude and obnoxious, also giving false informations. RUN!!!!!!!!”

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Posted 9 months ago

“поръчах и очаквах пратка на 08.02 . и днес на същата дата поличих обаждане , но за да ме уведомят че няма наличност . 4 дена чакам да дойде нещо което не е налично … а ми трябваше за подарък за утре”

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Posted 10 months ago

“ordered 2 games . mortal kombat and another one . the 2 cd's from MK are incored LABELED !!!!! ... DATA CD and PLAY CD are reversed . i am from RO and if i knew i am complicating myself with this site, i would ordered from emag.ro .....”

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Posted 1 year ago

“excellent product quality, professional service and order tracking. Safe delivery. Courtesy. All recommendations for shopping”

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Posted 1 year ago

“I do not recommend at all, especially from the warranty point of view. I sent a pair of sony wf-1000xm4 headphones under warranty after having a problem with the batteries (one headphone does not charge to 100% and discharges very quickly). They were sent 3 times under warranty, they came just as I sent them. Their "authorized service" concluded every time that the product has no defect. I could not use the international warranty because a year had passed since the purchase.”

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Posted 1 year ago

“Really bad service!!”

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Posted 1 year ago

“Absolutely awful service from the web team. Minimal effort, just enough not to be brought under legal responsibility. They sell poor quality items (with incorrect specifications), that break in the first week. Then they don't refund you, but you have to wait months for them to repair the item. The customer support communicate in a mean and sarcastic way.”

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Posted 2 years ago

“On 29 Oct ordered a book to be delivered to my ailing father. On 9 Nov (!!!) they wrote asking for a contact number at the delivery address. On 22 Nov there had been no delivery. I opened a chat enquirey through their website. It took the first operator 30 minutes (!!!) to find my order. He then told me it hadn't yet been despatched and would be within the next ten days. Groan!!! I asked to speak to a hugher level operator, who repeated the same story. I cancelled the order, to be told it would take 14 days for my money to be refunded. Utterly useless lazy b*stards! Avoid like the plague!”

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Posted 3 years ago

“Very professional services and good communication and value”

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Posted 3 years ago

“Най скапаният сървис някога .... Веднъж щом нещо не е наред с твоята поръчка и трябва да минеш през ада за замяна ... Син да им се роди зет да им доведе ... Това са най големите скапаняци, които не си зачитат клиентите и грам ...”

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Posted 3 years ago

“Overpriced items and slow delivery”

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Posted 4 years ago

“The worst experience ever, they sell items which are stated as available but they are not, they wont tell you that before you try to reach them. After a few emails they will refuse to take responsibility and will stop answer your emails. On the website says " express delivery up to 24th", my item was delivered in 9 days and i was not notified, compensated or anything such as at all, for the lost time and efforts to deal with their super poor customer service”

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Posted 6 years ago

“A very good and reliable games and entertainment store located in EU. They give frequent discounts to clients and also provide a preorder service for everything.”

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Posted 6 years ago

Ozone.bg is rated 2.1 based on 17 reviews