I had topped up my account and now my business is non-existent, I asked for a full refund. They have point blankly refused saying they don't do refunds you must book a service! I explained we no longer need deliveries hence the refund request, then they came back with 'you have used your credit for earlier deliveries' which are complete lies. The worst company ever to deal with, never use them - they will Rob you and.let you down.