I would give no stars if I could! I placed my order on 31st July. After two failed attempts at collection, I cancelled on the 7th August. I was promised my refund on the 7th by Chloe. I have had two further chat conversations with Jason on Monday 21st August and Wednesday 23rd August. Both times you promised to refund me my money owed from a cancelled order and that the finance team were processing it. If I don’t get my refund in the next 48hours via PayPal I will be forced to take legal action. They refuse to call you, it's all done by live chat, and that fails and puts you to the back of the queue. A very poor way to treat customers. I am going back to Parcel Force who are a far superior company