Everything goes wrong and if I had the option to leave no stars or those in negative numbers then I certainly would. Almost every time I use P4D I am let down catastrophically. Yet again I have been left for the past two days waiting for the collection of a parcel that should have been picked up yesterday morning and this is time that I could ill afford. There is simply NO viable customer service at P4D and they seem to delight in leaving deeply frustrated customers waiting until the end of the day knowing that the anticipated courier is so elusive as to be non-existent. DO NOT use unless you are a) desperate and b) happy to be entirely ignored. You can't speak to anyone over the phone unless it is the Sales dept!!!!