P4D are the most unreliable company I have ever had the misfortune of dealing with, and their customer service leaves a lot to be desired. I was assured five pallets would be collected and was told many times the driver was ‘on his way’. Even after 5pm I was told this. Needless to say the driver did not come and collect the pallets, and I was left with five pallets (that were due in a distribution centre on a timed delivery slot) stuck on the street. The next day the CEO of the company (one of its three employees) told me the driver hadn’t come because the pallets were not left for the driver.. on the production of time stamped cctv showing the pallets all day on the street all day I was not offered a apology , just told they could ‘get me a quote’ for arranging to collect and delivery the pallets that day. Can you imagine a different industry wanting to charge you for a second time for a service they didn’t deliver the first time?! After much effort on my behalf I was offered a 25% refund (roughly £125).. This never materialised, so on repeatedly contacting the company, and its three employees (who all blamed each other/the driver/me/the transport industry) for the awful service I was told the refund amount was now £60. The ‘manager’ shrieks down the phone like he’s never dealt with a customer before (which is bizarre- given their level of service I imagine they get a LOT of complaints..) and tells me he is not authorised to deal with my complaint. Ugh. All round such an unprofessional , unreliable operation. If you value your business and want your deliveries to be treated with respect then I really really recommend you steer clear of this company.