If you are in the UK and send pallets, I would strongly advise against using P4D. I booked two pallets to be collected from our warehouse. Different sizes, and to different clients in France. We labelled them really clearly (4x A4 printed labels on each). P4D's agents failed to collect on the appointed day, leaving me waiting till 7 in a cold warehouse. Then P4D demanded a 'missed collection' payment in order to tell the agent to collect the following day. That would be refunded, they said, if I sent them evidence the missed collection wasn't my fault. I sent them evidence which they acknowledged. Two days later I received a demand for further payment as one pallet, they said, was over-sized. I realised something was wrong, because we had measured and paid correctly. I asked them to investigate urgently, as it looked like maybe the pallets had been mixed up. I spent the next two or three weeks phoning and emailing again and again about this. A pallet was indeed delivered to the wrong client, and the other one was stuck in a depot after delivery had been refused. Clients took photos which showed clearly that the pallet waybills had been mixed up by the courier. Since then, with my clients rightly furious, P4D have refused to answer my requests for some compensation, the credit card company refused to compensate me because the card was in my name and the invoice was to VEMIA, and I felt obliged to waive / refund the clients all delivery charges for the items, including our costs of collecting from Europe and palletising in the first place. That's nearly 1000GBP. The pallets were eventually delivered after over a month. P4D are still sending me regular email demands for two payments - one for the missed collection, and one for the supposedly underpaid pallet. I used to reply to them pointing out that neither charge is correct... but since they don't notice, I've stopped.