Today (29/08/2025) I received an email at 13:57 saying that my package from Amazon had been delivered. I was at the delivery address at said time and no delivery had been made. I unsuccessfully tried to contact them by phone and also via bot chat. I forwarded the delivery email to an email and they replied the package had been delivered, they sent me a copy of the delivery receipt. The illegible scribble on the delivery receipt is not my signature! They replied again saying that after "reviewing all available proof" my package had been delivered. I don’t know what kind of reviews paack undertook, but the package was NOT delivered to me. That scribble is NOT my signature and I did NOT receive my package. I’m also in contact with the seller (Amazon, in this case), but ultimately paack is the delivery service, so the seller relies on this company for the package to arrive safely. Where is my package? Have I been a victim of fraud? Has the package been misplaced?Has the package been stolen? Who has my package? I have tried contacting paack by phone but no one answers. It is impossible to speak to a human being at paack and I need further clarification and information. They offer a terrible delivery service that simply does not do what it sets out to do: deliver! I’ve never had any delivery problems with the other carriers. I’ve been an Amazon Prime customer for years and I’ve never had any issues with package delivery. There’s a first time for everything and I’m sorry that I’m having to deal with paack's negligence, incompetence and pilferage.