“Absolute terrible experience and now my package has been returned to sender which contained birthday and christmas presents. They claimed they had tried to deliver but i was home at the time the indicated. I then contacted them numerous times to try and find out a date of delivery, i cannot remain at home everyday just in case, i work, have to take children to school etc. They told me they had no idea, but there will be a delay. Suddenly the next morning i receive an email saying i wasn't again and so the parcel has been returned. I had contacted them, as their website states, to give permission to leave with my neighbour, which was ignored. I will never shop with anyone again who uses them as delivery.”
“Time wasters. Avoid it
4 days waiting for the delivery and they are returning the item to Amazon.
They called once to confirming collection but they never came”
“On his way out, the delivery man waited for the gate to be closed and picked fruits from our garden. He also took photos of the private property — WTF!”
“I ordered 2 items from mediamarkt and paack was responsible for delivering it. when i received the big box, i realize that one item was missing with 'delivered' status in the webpage of mediamarkt. After some time I realized that they opened the box from the bottom and closed again with their tape and stole one item from the box. I had several issues about receiving items from paack but this was the worst”
“Tu mism@ puedes comprobar el tipo de empresa simplemente yendo a su web e intentar contactarles. He leído multiples comentarios de retrasos, pero en mi caso me aparece como entregado, estando en casa, después de un día 'rescheduled', recibo el mensaje de 'entregado' y valorarles de 1 a 5 estrellitas, y hasta ahí ha sido toda la comunicación, nada de llamada, nada de opción de contacto, nada.
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You can check the type of company simply by visiting their website and trying to contact them. I have read multiple comments about delays, but in my case, it shows as delivered while I was at home. After a 'rescheduled' day, I received the message saying 'delivered' and a prompt to rate them from 1 to 5 stars, and that has been the extent of the communication—no calls, no contact options, nothing.”
“If I could give 0 star that even wouldn’t describe this company …. They sent a message the package is delivered .. but we checked the cameras they never even passed by our address. Costumer service doesn’t even read the message properly I sent. Asking the same questions.. that I already explained. I wait until Monday if any news comes from them.. Since my package value quite some money.. I’ll be contacting the police next week.”
“Why steal peoples orders ? What for ?
You lied you have made delivery whereas you didn't deliver nothing..... So incompetent , I wish no company should ever use your service.... my order number is C24102004496738 and it wasn't delivered 😕”
“el sitio web y la aplicación no hacen lo que deben hacer. No hay manera de hablar con ellos, la empresa tarda más de meses en entregarte el pedido y cuando no te entrega. Hay un teléfono que no sirve para nada, son unos mentirosos, te dicen que vayas a charlar y hables con un encargado, pero es solo una máquina que no hace nada, solo pides lo que el dueño quiere que diga, ni siquiera una puta inteligência artificial útil”
“Got the indication that the item has been delivered, yet it has not. For a company that states it's focused on the customer, it provides a terrible service.”
“Claimed my parcel was delivered when it was not. Didn't arrive until 3 days AFTER latest delivery date. No contact from Paak nor did they provide a way to contact them. Terrible service and company, avoid at all costs.”
“This company is absolute trash. Unfortunately, Amazon ES seem to be using them for deliveries. Same story as everyone else here. I ordered something important and expensive for next day delivery. I've been home all day, have a 24/7 concierge and they 'tried and failed' to deliver. No one rang my door, no one spoke to the concierge and no one rang my number. I'm furious.”
“Avoid this company as much as you can!
They gave my mom’s order to a stranger while she was waiting for delivery in our apartment all day long.
I found out that her order was “delivered” only when we got email from Paack.
When I complained they sent me invoice with false information, it had someone’s signature and someone’s DNI number, those are not belong to any of us.
Hard to reach a real person, they have chatbot but it is not helpful.”
“I think this company is fake or made to disappoint people, as every other review they failed to deliver my package multiple times without even contacting me in anyway and sending an email saying they tried to contact me when they did not, no calls or messages, they could’ve even sent it to a shop for me to pick up and I would’ve been grateful. instead of being able to contact them you can only wait in some loop until they keep failing to the point you have to refund, why is Nike using this company it’s easily the worst service that doesn’t tick one box. If paack is responsible for your delivery, good luck”
“Terrible delivery time. Even a guaranteed next day delivery last week took 4 days. This week I have wasted 2 days waiting in for a parcel that has said out for delivery, and still hasn't come. I hate this company. It is the worst that I have come across.”
“My concern is that Amazon spain, which I´ve had good service, used them for a small delivery for me. I wrote to Paack the following, "You said you tried to deliver and I was home and my gate was wide open. I waited all day. Your delivery person simply didn´t try or even stop here. How can you expect to work with Amazon with this service? I expect you to bring it to my house right now. It´s 7:30pm and you said it would be here today. CTT of Portugal had no trouble with their delivery and they were fast and efficient. Spain department of consumer affairs should investigate this company.”
“Similar to other reviews... They tried to deliver to the wrong address twice. No contact, nothing.
Imposible to contact them, as they only refer you to the chat bot which refers you to tracking link, getting you in a never ending loop”
“Terrible service. Company lied about delivering an item then suddenly it turned up today after complaining. Why say it's been delivered when it hasn't??? Incompetent company that should not be operating.”
