“PAACK is a Horrendous company.. they undermine Amazon’s credibility and I am surprised Amazon continues such corrupt company.
Items not delivered, state out for delivery everyday, states failed attempts all untrue ..”
“This company is a joke or a scam to fleece Amazon and its customers. I have had two separate items ordered from Amazon and this company take the address but add it into their system incorrectly. It then becomes un-deliverable as all the key information such as building number has been removed.
Once might be a mistake but twice isn't. On both occasions, I repeatedly attempted to contact customer service to update the address, or provide notes to the delivery person but was entirely ignored.
The items were then marked as return to sender for 'damaged package in transit' and then 'item billing error'.
On both occasions, prior to the failed delivery attempts, I contact Amazon to explain the issue and the they advised there was nothing they could do. They also advised the best thing was to wait until the time passed and get a refund - what is use is that when you need a parcel.
It seems very odd behavior to make a package impossible to deliver, then make a fictitious reason up as to why.
It would be interesting to know if Paack get paid irrespective of the package being delivered as long as they can claim deliveries were attempted.”
“Do you want your parcel to be stolen? Use Paack. Do you want the courier to say that they tried to deliver but no one answer when the address is a 24/7 store? Use Paack. Incompetence meets dishonesty.”
“Muy mala experiencia con Paack.
No he recibido mi paquete, pero en su sistema aparece como “entregado”. He contactado con atención al cliente varias veces, y aunque me enviaron un albarán de entrega, el paquete no llegó a mí.
Además, el paquete que sí recibí no era mío. Paack no ha ofrecido ninguna solución ni ha respondido de forma útil.
Servicio poco profesional, sin seguimiento real ni interés por resolver el problema.
Muy decepcionado/a. No volveré a confiar en esta empresa”
“Paack fail about half our (many) deliveries. The drivers have no local knowledge and won't use their phones (probably because they have to pay themselves). They claim to have tried delivering at weird times - our cameras say not.
We get regular deliveries by all the major companies. Only this one is an endless, repeating disaster. Please let it go bust soon.”
“What can I even say? As proof of delivery, they uploaded a completely useless photo — impressive, right?
This is by far the worst delivery service I’ve ever encountered. The driver never called, never messaged, and from what I can tell, never even tried to deliver the package.
Honestly, I doubt they even made an actual delivery attempt. Extremely careless and unprofessional.
I hope the company takes action, because this level of service is unacceptable.”
“I was supposed to receive a Zara delivery to Cap D'ail in France. Paack kept saying they would deliver the next day for about 10 days I waited inside all day. they promised to call, or leave with neighbours. But every day they didn't come. Suddenly after 10 days, I received an email saying they'd delivered!! With a fake signature. BUT there was no parcel delivered, none of my neighbours received it, I received no phone call, and the signature was nothing like mine. I arrived home half an hour after the allegedly delivery and there was nothing nowhere. Zara says case closed because they have Paack's proof of delivery. Liars. And Zara's lack of interest was also pretty shocking. And there are no phone numbers, no-one to speak to by phone neither at PAACK nor Zara. I will declare fraud to my bank and try to reclaim my money that way. Meanwhile I will warn people about PAACK and Zara deliveries.”
“Always sends a message saying that I wasn't home and that they attempted to deliver the package. Both are always untrue. They will always deliver the packages the next business day. So if they were supposed to deliver something in Saturday( even if you paid for it) they will claim that you were not home and deliver it on Monday”
“Paack, completely useless and frankly, dishonest. EVERY SINGLE TIME they are commissioned to deliver packages to us, we get repeated messages from them saying they attempted deliveries but failed to deliver. I know for A FACT these messages to be untrue. On every occasion we have been in and waiting for them and once I was working in the area next to the front gate at the time they claimed to have attempted a delivery. It’s pathetic. I wish Amazon Spain wouldn’t use them, it actually puts me off buying from Amazon.”
“Pack are the worst courier in the world bar none. Promised to deliver Tuesday. Didn’t arrive, then said they would deliver Friday, claimed they had tried to deliver at 6.50 am on Friday?? Then again on Saturday then Monday, all very early, all when we were at home. Why oh why do Amazon España use these totally inept lying amateurs. Will never purchase via Amazon Espana again while they use this company.”
“Elegí un punto de recogida para hacerlo más fácil y me informen que estaba cerrado y no han podido entregarlo. Es vuestro propio punto de recogida y tenéis que saber los horarios. Cómo es posible que el repartidor no sabe los horarios de los puntos?
Es la primera vez que me pasa que un repartidor no pueda entregar a su propio punto. Una broma.”
“TOTAL B.S. Claims they will try again tomorrow as the address was not correct. Totally unprofessional They have my phone number. No attempt to call.
So according to them they will try again delivering to the address they couldn't deliver to today. Sound suspicious? Yes because it is.”
“La mia esperienza con questo corriere è stata negativa. Il pacco non è mai arrivato al mio indirizzo. La foto della prova di consegna mostrava un pavimento che non corrisponde al mio, e la firma non era la mia. Dopo aver verificato con i vicini, nessuno ha ricevuto nulla. Ritengo problematico che non venga effettuata alcuna verifica dell’identità del destinatario al momento della consegna. La mancanza di controllo mette a rischio sicurezza e privacy. Spero che in futuro vengano adottate procedure più affidabili.”
“Would give zero stars if that was an option. Useless service. Don't reply to emails, repeat attempts for over 3 weeks to deliver to a wrong address, despite having been advised of new address details.”
“Worst delivery company ever. I was at home all day waiting for them and they didn't deliver, just to receive an email telling me that the driver didn't find me home.”
“I recently ordered a package on Shein with some items I need ASAP for work. I was assigned the courier PAAK. The first time they tried to deliver the package they said there was an anomaly in my address (which is simply untrue because last time with a different courier the address worked just fine); on the phone the operator told me the delivery guy, upon seeing the intercom with two rows of names, thought they were two different intercoms, which in and of itself is crazy. Apparently he sent a ticket to fix it but this morning the delivery failed again, the operator on the phone claimed the delivery guy couldn't find the address and that after two failed delivery attempts they will be sending the package back to Shein. Both times they neglected to call me despite the supposed delivey issues.”
