“Since Amazon Spain and companies like Nespresso started using this awful company, I have only had issues with parcels never being delivered at my home but 20 km away at mostly never opened collection points or being lost. They don't give you the choice and when communicating with them, you get patronising answers. I don't know how they get 4.7 stars on Trustpilot but I guess they pay for this lie.
I have now stopped ordering anything from Amazon and Nespresso and if I order from an online shop, I make sure to notify them that I will cancel if they use Paack! This company should be forced to close. They are inefficient and useless!
I am going back to shopping in store or using local businesses to find what I need”
“I’m extremely disappointed with this delivery company. They provided a completely unreasonable all‑day delivery window, expecting the customer to remain at home for up to 13 hours waiting for a package. This is an unacceptable way to treat people’s time.
A delivery service should offer a realistic and respectful time frame so customers can plan their day. Instead, this company acts as if customers have nothing else to do but sit at home and wait indefinitely. It shows a lack of professionalism and zero consideration for the customer experience.Until they fix this issue and start providing accurate, narrower delivery windows, I cannot recommend their service to anyone.”
“I've had the first order stated "delivered when never received.
The second order is somewhere in the ether. Checked tracking and they had the wrong address, PAACK said I needed to correct address. I use the current address on Amazon all the time so it was down to PAACK.Ive waited 3 days for this current order and still Nada.Awful company I blame Amazon as much as PAACK NORMALLY corrects deliver who are excellent.”
“The second time my order not delivered. Tracker states they tried to deliver nothing arrived.
The first time PAACK said that they had delivered my order but nothing arrived. Awful service”
“Experiencia extremadamente decepcionante con Paack.
Tenían programada la entrega de mi paquete para una fecha concreta y, simplemente, no se realizó. Al consultar el seguimiento, descubrí que la entrega había sido reprogramada sin que nadie se hubiera puesto en contacto conmigo para informarme, explicar el motivo o indicar una nueva fecha de entrega.
Lo más preocupante es la absoluta falta de atención al cliente. He intentado contactar durante dos días por todos los medios disponibles. Por teléfono, un contestador automático indica que va a transferir la llamada a un operador, pero después informa de que todos están ocupados y cuelga directamente. El supuesto chat con agentes no es tal, sino una IA que responde siempre con mensajes genéricos y no permite hablar con ninguna persona. También he enviado correos electrónicos y únicamente he recibido respuestas automáticas indicando que el paquete se entregará “lo antes posible”, sin ninguna explicación adicional.
A día de hoy sigo sin saber dónde está mi paquete, por qué se reprogramó la entrega ni cuándo voy a recibirlo. Resulta frustrante que una empresa de logística no solo incumpla los plazos de entrega, sino que además haga prácticamente imposible obtener información o asistencia real.
Un servicio poco transparente y una atención al cliente inexistente. No lo recomendaría.”
“Horrible, the package was said to have left the store almost 7 hours ago and the store is no more than a 10 minute drive from my house. The package tracking said that someone came to deliver it but no one was home when I was right next to the door. I put the correct address because a package came a couple hours earlier from the same company. You are better off picking it up yourself than trusting this company. Claiming to have came to deliver a package when they didn't even ring the door”
“Time after time Paack lies about delivery attempts and even marks a package as Delivered when it clearly has not been. I can only guess Amazon uses them because they are cheap.”
“Worst logistics company!! Claimed to have delivered my package but they really didn't. The only answer they could give me was an apology that they can't"deliver" my package? And to contact Amazon to resolve the issue. Clearly avoiding to admit what happened, was my package misplaced, stolen by the driver or what. NEVER use this company!!”
“The way Paack operates is absolutely unacceptable. I received a notification stating that a delivery was attempted but could not be completed. This is a blatant lie: I have been home all day, my phone has been on, and no one showed up at my door or tried to contact me. Furthermore, it is impossible to reach a human operator to resolve the issue. This is a highly unprofessional service that shows a complete lack of respect for the customers' time.”
“Absolutely terrible service. This company is a complete joke. My parcel has been in my city for over 3 weeks and still hasn’t been delivered. For the last 2 weeks I’ve been completely ignored – customer service does not read messages and only sends the same copy-paste replies.
The tracking is meaningless, showing fake automated updates every day with no real progress. There is zero transparency, zero accountability and no real support.
This is by far the worst delivery experience I’ve ever had. Avoid this company at all costs!!!!”
“De bezorger belde gisteren voor de locatie en zei dat het niet in zijn zone lag.Hij zei "ik kom morgenochtend" maar dat is een leugen want zondag bezorgen ze niet.Hij is ook niet geweest. En brak gewoon de telefoon af.Ik vraag me af of deze bezorgers opgeleid worden om leugens tegen de klanten te vertellen.Ik heb steeds een probleem met Paack.Ik wist niet dat de dierenwinkel waar ik voer heb besteld Paack had, anders had ik het ergens anders besteld.”
“Absolute rubbish.Waited for two whole days for a parcel from Amazon. They claimed that there wasn't anybody in when they came which is untrue .They returned my order to Amazon without consent. This has happened on two different occasions. I refuse to order anything again if the parcel 'service's to be Paack.”
“THE WORST delivery company I've ever had the displeasure of being serviced by. I've repeatedly asked specifically for any other (CTT, SEUR, DHL, a pack of moderately trained dogs dragging the parcel by their jaws) as any of these options would surely outperform PAACK's delivery crew. They not only consistently fail to meet delivery windows, they also make false delivery declarations, have had drivers call me to tell me they dropped my package off two towns over at sone seedy bar because they "don't have the gas" to make it to my house... I pay for Amazon Prime, I pay for next day delivery, I pay to have my stuff arrive at MY address UNDAMAGED! This never happens with PAACK, it's always late, delivered somewhere else and with busted up packaging. The day PAACK goes out of business should be a holiday in Portugal and Spain!”
“If less stars existed I would give minus 5
I have so many failed deliveries from this company I feel compelled to write
This company continually LIES and claims they had a problem delivering because no one was home - my house is NEVER unattended
I asked for the complaints book which is mandatory by law and they refuse.
I am going to spend money suing this company to ensure they and the shareholders never operate in a public facing business again”
“Liars
Never use the services of this company. I ordered a toy from the UK to Spain on eBay as a gift from Santa Claus (order 600867912). Unfortunately, the seller used Paack’s services. I received a message from Paack saying that the delivery attempt had failed.
The chat with an operator on the website didn’t work. I barely managed to submit a request to technical support, and all they reply is: “The parcel has been sent back, contact the seller.”
The seller hasn’t received it back even though 2 month has passed since it was sent.
The tracking information on the website contains for 2 weeks false information stating that the parcel has been delivered to the seller.
On the 4 of March they told me that the parcel is on its way to courrier storage. Now they don't answer.
Do not use Paack’s services — you will only ruin your nerves.”
“"Incorrect address" even though I filled THREE TIMES the correct address, and THREE TIMES they claim they couldn't find it and ended up delivering my package someplace else. Like, even Google Maps finds it in less than a second. Not recommended, completely unprofessional company.”
“Terrible service . Not the first time I’m having problems with Paack . They never can deliver packages at time , never can find the direction, do they even try to find it?
Last time they left package at neighbours and nobody said anything , we were looking for our item for a week ! Terrible service”
“Every time I’ve had something delivered with Paack there has been a problem. First time it took 2 months to deliver my parcels which cost me thousands of euros. Second time multiple failed delivery attempts even though I was in the house every time (saying they came to my home when they didn’t). Third time they have delivered my parcel to an unknown location and customer service don’t seem to have a clue how to locate it. THE WORS! I will never buy from a company again that uses them as their courier.”
“Giving 1 star is way too much but there was no option for zero. Why does this delivery service ALWAYS fail ? I don’t even understand why the companies use them anymore at this point.”
