If i could i would give 0 stars. Kiwoko Portugal uses this delivery service, and unfortunately, they've lost a customer. We've never received a package from this company. It's the only company that consistently manages to change the shipment status to "delivered" without actually delivering it. We never receive a notification from the drivers, nothing at all! We've never had any problems with any other parcel service—GLS, DPD, UPS, you name it. A terrible experience, as we've NEVER received a package.