Michael Lavelle of Pacific Prime responded to my request for an insurance quote.
He was prompt with his reply and although Pacific didn’t have the product I needed, he recommended another company who could and I now have the appropriate Health Cover.
How helpful for a company to do that rather than dismiss you. I would certainly go back to Pacific when I next need a policy because of this experience.
Well done for a customer service bias rather than just immediate company profits.
Many thanks.
4 years ago
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