Poor quality materials and unrelenting spam. The items I ordered arrived on time no problem, but half the paint is dried and unusable. They offer to replace paints less than a year old, but what's the point when it arrives in a rubbish state to start with? Then there's the spam. So. Much. Spam. Doesn't matter if you said not to send it, they send it anyway. I don't care about your personal life, how paint by numbers changed spiritually changed you, or what other people are doing with paint. I just wanted to buy something, have what I ordered arrive, and then go on my way. No such luck. Don't buy these products.