“Paint Plot have very good paintings, and an excellent collection of painting kits to choose from. I have been ordering from them for 3 years now and have found no problem with their customer service.”
“I had one of your paintings turn up with dry paint after trying to revive them and failed, I emailed your staff without a good response. Because the painting was free I need to buy replacement which to me defeats the purpose of free. I was very disappointed in your customer service and will not be buying again”
“I have been a paint plot customer for 4+ years. They are a small business in Australia. Unfortunately, the wait times have increased to an unacceptable level.
Also, I asked for an order to be cancelled because I would be out of town during delivery and they said they couldn't cancel per my request but was later was canceled due to it being out of stock, however this was after I waited almost a month for it.
Paint Plot used to be great, but they have lost a customer. I cannot recommend them any longer.”
“Poor quality materials and unrelenting spam. The items I ordered arrived on time no problem, but half the paint is dried and unusable. They offer to replace paints less than a year old, but what's the point when it arrives in a rubbish state to start with? Then there's the spam. So. Much. Spam. Doesn't matter if you said not to send it, they send it anyway. I don't care about your personal life, how paint by numbers changed spiritually changed you, or what other people are doing with paint. I just wanted to buy something, have what I ordered arrive, and then go on my way. No such luck. Don't buy these products.”
“I just love these paint by numbers. The customer service is fantastic, the prices are very very reasonable and they arrive so quickly! They are so relaxing, I need more of them in my life.”
“It’s my first time buying a paint by number and so far, I’m impressed with the service and offerings from Paint Plot. I am really enjoying my painting, paints are plentiful and brushes that came with the painting are fine to use. I love the communication they send out with tips and the videos from Mel B to show how it should be done. I love the fact we get to vote on which designs we want them to stock. No complaints from me at all.”
“The designs are always gorgeous and the service has always been amazing (quick to respond to questions and implementing new ways to communicate to customers).”
“Kits are fantastic! They have everything you need to get started and heaps of variety. Plus many for any skill level from beginners to advanced. Paints are good never dried or blotchy. Customer service is always 100% with reliable shipping. Prompt delivery.”
“Worse experience dealing with Paint Plot. After reading many positive reviews I ordered 2 Diamond Dots and a painting on Tuesday 21/11. All items are for Christmas gifts, specifically for my Autistic son with an Intellectual Disability who is extremely hard to buy for, but thoroughly enjoys Diamond Dots and Paint by Numbers. I thought with ordering them over a month before Christmas I would be safe to receive them and not disappoint my son. On Friday 24/11 I received an email apologising that one of the Diamond Dots I had ordered was now out of stock and if I could choose another, which I did promptly. Monday 4/12 my order still had not been updated to reflect the change despite receiving an email on 25/11 informing me that it had been, nor had there been any updates about shipping. I contacted them via their support email and asked about the substituted item and the delay. The reply I received from Rebecca was a generic response that did not address my queries and that typically orders were processed and dispatched within 1 -3 business days and the deliver period may extend from 2 to 7 business days, however there was a delay due to processing a huge volume of orders and there would be a "slight" deviation from their regular operational timeline. However they did not clarify exactly how long that "slight" deviation would be. They then assured me that I would be receive for Christmas. It's now been 13 WORKING days since ordering with no update to my order and no clarification on it will eventually be shipped. I have now lodged a dispute with Paypal to get a refund. A very frustrating experience and now I have even less time to find my son a gift for Christmas that will arrive in time. Save yourself the headache and disappointment and support another Australian owned business elsewhere.”
“I always enjoy the communication I have when buying products, and this Company is great with making me feel part of this family. No-one will be disappointed if they join Paint Plot.”
“The variety of paintings to choose from is super …. Fun subjects… beautiful flower pieces and so many other interesting paintings to choose each time peruse their site …. I also love having a weekly chance to choose which new paintings I would like select… everything and everyone is so great…always a pleasure to visit Paint Plot!!!!”
“Customer service is so helpful and attentive. They always take care of their customers. Great quality paints and canvases. There is a variety of designs to choose from that are so fun to do. I highly recommend Paint Plot to anyone who wants to try a new hobby!”
