“Worse experience dealing with Paint Plot. After reading many positive reviews I ordered 2 Diamond Dots and a painting on Tuesday 21/11. All items are for Christmas gifts, specifically for my Autistic son with an Intellectual Disability who is extremely hard to buy for, but thoroughly enjoys Diamond Dots and Paint by Numbers. I thought with ordering them over a month before Christmas I would be safe to receive them and not disappoint my son. On Friday 24/11 I received an email apologising that one of the Diamond Dots I had ordered was now out of stock and if I could choose another, which I did promptly. Monday 4/12 my order still had not been updated to reflect the change despite receiving an email on 25/11 informing me that it had been, nor had there been any updates about shipping. I contacted them via their support email and asked about the substituted item and the delay. The reply I received from Rebecca was a generic response that did not address my queries and that typically orders were processed and dispatched within 1 -3 business days and the deliver period may extend from 2 to 7 business days, however there was a delay due to processing a huge volume of orders and there would be a "slight" deviation from their regular operational timeline. However they did not clarify exactly how long that "slight" deviation would be. They then assured me that I would be receive for Christmas. It's now been 13 WORKING days since ordering with no update to my order and no clarification on it will eventually be shipped. I have now lodged a dispute with Paypal to get a refund. A very frustrating experience and now I have even less time to find my son a gift for Christmas that will arrive in time. Save yourself the headache and disappointment and support another Australian owned business elsewhere.”
“I always enjoy the communication I have when buying products, and this Company is great with making me feel part of this family. No-one will be disappointed if they join Paint Plot.”
“The variety of paintings to choose from is super …. Fun subjects… beautiful flower pieces and so many other interesting paintings to choose each time peruse their site …. I also love having a weekly chance to choose which new paintings I would like select… everything and everyone is so great…always a pleasure to visit Paint Plot!!!!”
“Customer service is so helpful and attentive. They always take care of their customers. Great quality paints and canvases. There is a variety of designs to choose from that are so fun to do. I highly recommend Paint Plot to anyone who wants to try a new hobby!”
“The customer service is amazing, very helpful.
The paints are always plentiful, beautiful colours and the designs are original
If thinking about doing paint by numbers then this is the best company to do it with. Just be prepared to get addicted.”
“I have really enjoyed PBN especially during COVID.
Now I am feeling there is not enough variety in landscapes that appeal to me.
I have decided not to continue my subscription.”
“I love this. I have anxiety with depression disorder and find when my head is all over the place I can paint for a while calm down and get my focus back where i want it to be. I've always been crafty and have found Paint Plot to be brilliant. I love that it's Australian too.
Well done Tova and Mick. X”
“I stumbled onto Paint Plot by accident and am forever grateful that I did. Having suffered a back injury myself I am now unable to work for the foreseeable future, I found myself wandering around the house through the night not knowing what to do. Now I have an excellent hobby to do instead. The customer service I have recieved is 2nd to none. I am on a disability support pension and find that the pricing of product is very affordable and the quality of product is 1st class. I have signed up to their subscription service which makes each purchase cheaper both monthly and any other purchases I make. I also am very impressed by the delivery times, never waiting more than a few days for a delivery.”
“I have been painting with Paint Plot for over a year and have become more confident with each canvas. I have had amazing service from the staff and would highly recommend the team and the artworks that are available.
I love to see how much my skills are improving with each painting.”
“I am so grateful to my son for buying my first paint plot painting last Fathers Day. So from last September to now I have completed 6 paintings.I love them as it teaches patience,sharpens my fine motor skills and gives great satisfaction.My friends are quite astounded at the finished product and the fine detail shown.So thanks for a very good quality product.Cheers Peter Hall”
“I started my PBN journey a few years ago. Paint Plot has been the highest quality, best selection and amazing customer service I have experienced. PBN's and Paint Plot have really changed my life, giving me a hobby that is satisfying and incredibly meditative. Im a life time customer, for sure.”
“I finished my wolf portrait and it is definitely going to hang in my living room I am currently on a three-piece painting and after 30 years of paint by numbers under my belt I must admit this new one is the hardest I have ever done it's all my new little spots thank God for magnifying glasses lol but they are beautiful they are easy and they are enjoyable as a shut-in you're my favorite hobby and with paint plot I know I will continue to get a lot more to hang on my walls thank you”
