“I have a paint plot subscription now because I love this company so much. Ive just finished my 1st and I’ve currently got 5 more waiting to do! Some of my paints did arrive dry but paint plot quickly responded to my email and sent out new ones.
Thanks Paint Plot! ❤️”
“Delivery of this product has taken well over a month. I have email and call and left a voicemail message for a call back and nothing. Order is sitting in customs and can not get a ETA even from the postal service. 😩😩😡😡”
“Not the best for beginners. Painting are not put in the frame if that option is purchased. Also there was no reference paper with the picture and numbers on it like most kits have in case of mistakes, so you have to take a photo as a reference guide. I also put a layer of gesso on the canvas as it was very waxy. Other local options are better and generally cheaper. Service and delivery time were ok.”
“Didn’t actually get a product from Paint Plot which I know should disqualify me from reviewing. But I am not reviewing the product here, I am reviewing the ‘experience’. I had browsed many of their kits and very nearly bought one. In the end I decided to go with a competitor after the final cost after shipping was much cheaper. It has been less than 24 hours and I’ve received several emails and a couple of text messages pestering me to complete my purchase. I never created an account. I never provided my phone number. I exited the screen before making any purchase. I have never had a company be so persistent after deciding NOT to shop with them. I’ve now managed to unsubscribe and I won’t ever be browsing the website again after this experience.”
“I ordered from this company and never received anything. I repeatedly asked for a refund but was told I needed to send their product back (which again, never received). Eventually a different customer rep (there was a new name every time) agreed to give me a refund but said they were not able to as it had been more than 6 months. I told them to simply send me back my $ via PayPal. I was finally issued a refund and thought the whole thing was over. A month after, they disputed my refund saying it was an unauthorized transaction. It was sent from Mike (the so called owner) Paypal. I had to contact Paypal about it and they eventually decided in my favor but it took nearly a year & some legal fights to get a refund. Save your time and money. This entire company is fraudulent & looking into the company, it doesn't even seem real. I've already reported this "company" to the FTC and the Australia gov. Also looking into the company more, the company isn't even ran by a "Mike or Tova". It's ran by Rebecca Keogh who isn't ever mentioned on their website.”
“My mother ordered three paint by numbers kits for me. After a few months we called to ask why they haven’t arrived. They told us they had shipped and arrived. Turns out they arrived in a different city. So they told us there was nothing they can do. But we could call the city’s post office. Several months later one of the painting kits arrived. The box looked like someone sat on it.”
“After months I finally got my PBN. Many emails, no help. Then the paints were dried out hard. Month later, I get a replacement and it's empty!
I have completed 12 others since this first order.
This was a very poor experience and I would not recommend. I did eventually get a refund, however the long drawn out experience is still unpleasant.
Also, the same PBN are available elsewhere a quarter of the price!”
“Even though I am also in Aus, delivery was near 2 months. Eventually, after a PayPal claim, I received my PBN. The paints were spilled and some dried hard. Replacements were then sent for the ones I couldn't fix, and first one I open is EMPTY!
I had to request a refund, as 6 months of emails etc was unreasonable.
Subsequently I received a string of ONLINE BULLYING by an owner when I mentioned in a FB page that I had a bad experience with them. Nasty.”
“The website mentions that shipping to the US will take 3-8 business days. I waited until Day 9 then contacted support. They sent an automated message that was completely unhelpful and refused to answer any more questions. I contacted support again for a return and refund and was met with the same unhelpful automated message. I called the number on the website, and it also never connected me to a human. I contacted the bot on Facebook messenger and it says shipping times are 15-30 days!!!!! By the time I get my package, I won’t even be able to return it due to the 30 day policy. F**k PaintPlot! Save yourself the $40 and don’t order!”
“Considering the price, I won't be purchasing from Paint Plot again. I have purchased much cheaper from my local junk shop. Same product, right down to the paintbrushes but the cheaper version comes pre assembled, canvas already attached to the frame,pulled tight. I had to assemble the frame, it's not taut & tight, was supplied thumbtack to assemble, instead of the cheap one I have which is already stapled. However paint plot cost me triple the amount. I got one for myself & another for a gift. I'm going to have to buy a different gift because there is no way I'll be giving this”