I ordered on picture, contacted them that I was missing diamonds (#310). No response, got picture almost finished. Still no diamonds or a response. contacted them via FB. Automated response. Came back to website, seen that to order the diamonds was pretty inexpensive. Ordered a few more pictures, the diamonds I needed and a case-this order included some freebie items ( a fancy wax pen and an additional case). Got the pictures I ordered, got the free (and purchased) case, still waiting on the pen and the diamonds to finish my first picture. Heard back from them on FB, finally but told them I had already ordered the diamonds I needed so no worries. I just tried to get the tracking for the diamonds, no luck. The order now just says fulfilled. No tracking information available anymore. I love the craft but hate the service.